You know that first time you try AI and it feels like a cheatcode?

Perfect answer. Seconds. You’re thinking… why isn’teveryone doing this?

Then it wobbles.

The next response is half-baked.
The tone is off.
Two people use the same prompt and get different results.

And this is where most businesses get stuck.

Businesses know there is real value in using AI.
They can see the potential to save time, reduce effort, and work smarter.

So they give the project to the keenest person on the team,often someone already overloaded. Progress slows. Momentum fades. Everything plateaus. Not because they are bad at it, but because capacity and perspective are missing.

🎙️ In this episode of Tech Wingman, we dig into the real question:
When does it actually make sense to bring in an AI consultant?

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SLAs measure what happened, XLAs measure how it felt. In this Tech Wingman Shorts episode, Vince breaks down why user experience matters just as much as response times, and how combining SLAs with XLAs gives a truer picture of service quality.

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Dive into why OneNote is one of the most misunderstood tools in Microsoft 365. In this Tech Wingman Shorts episode, Vince breaks down what OneNote really is, how it works, and practical ways to make it part of your daily workflow. From templates and powerful search to handwritten notes, shared notebooks, and using it alongside Copilot. Perfect for business owners, IT managers, and professionals looking to finally get the most out of this digital notebook

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What if you could build a team that never takes a day off and costs less than £300 a year? In this episode of Tech Wingman, we explore how AI agents are changing the way businesses work and why this could be the smartest investment you make this year.

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Explore the seven biggest Microsoft 365 Copilot updates for 2026 with Vince. Learn about smarter chat powered by GPT 5.2, new agents like Claude and People Agent, improved search, and PowerPoint’s “Explain” feature, all designed to make your work faster and more personalised.

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In this episode of Tech Wingman Shorts, Vince demystifies shared mailboxes, explaining how they enable teams to collaborate using a single email address in both Microsoft 365 and Google Workspace. Listeners will learn the practical benefits

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In this episode of Tech Wingman Shorts, host Vince tackles a pressing question for every business: “Do you have an AI policy?” As artificial intelligence becomes a staple in the workplace, many teams are already using tools like ChatGPT—sometimes without official approval. Vince explores the opportunities AI brings for productivity and efficiency, but also highlights the risks, such as data privacy and compliance concerns when sensitive information is shared with external AI tools.

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Explore the advantages of using the Outlook mobile App for business owners, IT managers, and professionals. In this episode, Vince highlights how Outlook offers a unified experience across Microsoft 365 services, seamless calendar and Teams integration, fast cloud-powered search, and robust enterprise security. The app supports multiple accounts, customisable notifications, and AI-powered Copilot features to streamline productivity. With a consistent interface across devices and advanced protection against spam and phishing, Outlook stands out as a comprehensive productivity hub for modern work.

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In this episode of Tech Wingman, Vince breaks down the most important Microsoft Ignite announcements for small businesses and professionals. Discover how the new Copilot licence makes enterprise-grade AI features more affordable, learn about Agent 365 for secure AI management, and see how Power Apps is making automation easier than ever. Perfect for anyone looking to boost productivity and streamline everyday tasks with the latest Microsoft toolsEmail: [email protected]

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In this episode of Tech Wingman Shorts, Vince breaks down the growing challenge of electronic waste (e-waste) and explores practical solutions for business owners, IT managers, and tech enthusiasts. Discover why perfectly usable devices end up sidelined, how companies like Fairphone and Framework are redefining repairability and longevity, and what to look out for when buying refurbished hardware. Vince also shares why Linux can give older laptops a new lease of life and offers actionable tips to repair, reuse, and repurpose your tech. Tune in to learn how you can help shift the culture towards more sustainable technology choicesEmail: [email protected]

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