Techcess: embracing technology and IT support for success in your business

As the UK's top podcast consultant, it's my job to keep ahead of trends in podcasting in the country.

Along with that, the latest Edison Research data has been released, revealing a significant growth in podcast listenership in the UK.

This episode addresses both aspiring and existing podcasters, highlighting the key demographics and their engagement levels.

Next steps:

Fancy working with me on launching your new podcast?

Find out all you need to know at http://podknowspodcasting.co.uk/

Welcome to the latest episode of Techcess, your go-to podcast for all things IT and cybersecurity.

In this episode, we'll be discussing the critical considerations when contemplating a switch in IT support providers in 2024.

Scroll down to get your free copy of our Buyer's Guide, new for 2024!

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode we're going to be discussing the challenges businesses face when selecting an IT company, drawing parallels to buying a car and emphasising the need for a structured approach.

I'll also be sharing the importance of aligning IT strategy with business objectives and the potential benefits of a comanaged IT environment.

If you want some insights into the initial 90 days with a new IT provider, the significance of responsive and effective support, and need to know when you should be considering a change in your IT support provider, this episode is a must-listen.

So, sit back, hit that play button, and let's dive into this insightful discussion on navigating the landscape of IT support providers.

Check out our complete guide to buying IT services in 2024.

Psst! Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from m3 Networks

 Is Your Phone Compromised? 7 Signs of a Hacked Smartphone Revealed!

Welcome back to Techcess, the podcast that keeps you informed about all things technology and cybersecurity.

In today's episode, we're diving into the world of smartphone hacking.

Whether you're using the latest iPhone or an Android device, it's important to know the signs that your phone may be hacked and what steps you can take to prevent it.

We'll cover the seven key signs to watch out for, from unusual pop-ups to increased data usage, and even a camera indicator light that mysteriously turns on.

But don't worry, we've got you covered with tips on how to protect your phone and what to do if you suspect it's been compromised.

Listen until the end for some intriguing intel, Techcess Annie’s Tech Update and a humorous tech-related joke with “Gigglebytes”.

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about how you can identify the 7 signs your phone is hacked!

Detecting phone hacks

The episode lists various ways in which hackers can gain unauthorized access to smartphones.

These methods include phishing scams, SIM swapping attacks, malicious apps, unsecured public Wi-Fi networks, exploiting operating system vulnerabilities, and the sneaky technique of "Juice Jacking" through compromised charging stations or cables.

• These signs include
• 
  
• Unusual pop-ups
• 
  
• Increased data usage
• 
  
• The presence of unknown apps
• 
  
• Rapid battery drainage
• 
  
• Inability to log into accounts
• 
  
• Unexpected two-factor authentication code requests
• 
  
• The camera indicator light turning on without user input

The 7 signs your phone is hacked

The podcast episode focuses in on the seven signs that can alert users to a potential phone hack security breach.

·         These signs include

·         Unusual pop-ups

·         Increased data usage

·         The presence of unknown apps

·         Rapid battery drainage

·         Inability to log into accounts

·         Unexpected two-factor authentication code requests

·         The camera indicator light turning on without user input

Recognising these signs can help users take appropriate actions to secure their devices.

What to Do If Your Phone Is Hacked:

The episode provides practical steps to take if a phone hack is suspected.

Firstly, changing passwords, especially for crucial accounts like email, is crucial.

The podcast episode recommends some other solutions to the problem including considering a factory reset.

What you'll learn from listening to this episode of Techcess

Ways your phone can be hacked

- Phishing scams (via email, text, or SMS)

- SIM swapping attack

- Malicious apps

- Unsecured public WiFi

- Vulnerabilities in the operating system

- Juice Jacking (using compromised charging stations or cables)

Signs your phone has been hacked

- Unusual or inappropriate pop-ups

- Increased data usage

- Unexplained apps appearing

- Battery drains quickly

- Inability to log into accounts

- Receiving unexpected two-factor authentication code requests

- Camera indicator light is on

Actions to take if your phone is hacked

- Change passwords, especially for email accounts

- Uninstall suspicious apps

- Consider factory resetting your phone

Tips for preventing phone hacking

- Spotting phishing scams

- Only downloading apps from verified stores

- Checking app permissions before installation

- Avoiding public WiFi when possible

- Keeping software and apps up to date

- Avoiding public charging stations

- Exploring mobile device management options for business use

Timestamped Summary:

01:58 SIM swapping, phishing scams, malicious apps, unsecured WiFi

05:46 Higher data usage and unfamiliar apps indicate hacking.

06:47 Malware spies, steals, and disables phone; battery drains.

12:22 Factory resetting is the only way to remove phone malware. Steps for Android and iPhone provided.

15:17 Be cautious, check app permissions before installing.

18:11 Keep devices updated, avoid public charging stations.

Book a free chat with Mark!

The giveaway guide!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from m3 Networks

Welcome to Techcess, the podcast dedicated to helping businesses navigate the world of IT and cyber security. 

In today's episode, titled "The Number 1 Problem Your Business Has with Cyber security and why it's not just an IT problem," we're going to reveal the most common issue plaguing businesses.

No spoilers yet, but did you know that 57% of your staff are writing down passwords on sticky notes?

This might give you a clue what we're going to be talking about in this episode.

We'll share eye-opening statistics and discuss the consequences of weak passwords, from data breaches to insider threats.

But fear not, we also have the solution!

And once you've heard it, you'll be able to scroll down to the link to book your chat with me and get it solved in your business!

Also in this week's episode, Annie's Tech Update, our intriguing Intel of the week, and get ready for more tech themed hilarity with Gigglebytes!

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about the number one problem I can guarantee your business is suffering with its cyber security!

I take no pleasure with sharing troubling statistics, but I do feel it's necessary when it comes to hosting a podcast educating people about the dangers their business faces when they're not on top of their cyber security!

I can pretty much guarantee your employees are using easily guessed passwords and writing down those passwords on sticky notes.

Another common practice in most businesses is reusing passwords across personal and work accounts. And this poses a grave security risk.

I'm here to tell you about the consequences of insecure passwords, from costly data breaches to account takeovers and insider threats.

My goal with this Techcess podcast episode is to suggest two primary solutions for businesses to address the issue of weak passwords.

Firstly, implementing strong password policies and providing end-user security training can create awareness and enforce good password practices.

However, policies alone are not enough.

Your businesses needs to provide employees with tools and technology to simplify password management.

And that's where we come in, with this episode.

• Employees writing down passwords on sticky notes and using weak and easily guessed passwords
• Statistics demonstrating the extent of the problem, such as storing credentials on personal devices and reusing passwords
• Risks associated with breach passwords, including data breaches and cybercrime
• Getting the basics of cybersecurity right
• Policies and end user security training on creating strong passwords
• Limitations of policies alone and the importance of providing better tools
• The drawbacks of using web browsers as password managers and the need for a decent business password manager - with our recommendation!

00:01 Solve business problem, secure passwords, episode details.

03:58 Password managers solve cybersecurity problems in businesses.

09:03 Secure business password manager solves cybersecurity problems.

12:12 Secure password manager separates personal and business.

13:22 Most secure password manager with easy setup. Book chat below!

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from m3 Networks

(This episode is accompanied by a free guide. Scroll down below to grab it!)

With more and more people pitching up their working desk on the kitchen table, it's crucial to address the subject of remote work cybersecurity. Because without a plan in place, protecting your business is going to become near impossible!

You'd be forgiven for failing to understand the security risks involved with having staff based from their homes.

Many don't even give it consideration.

Sadly, we as an IT support company know only too well how much it can impact on a business both financially and operationally, when something goes wrong!

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about locking down your business's remote work cybersecurity.

From human error to compromised networks, the challenges are real and can have severe consequences for businesses. But fear not!

We have some expert tips and advice to help you figure out your remote work cybersecurity and keep your home-based workforce secure.

We're also giving you a free guide. You can download it by clicking here:

Free guide to keeping remote workers safe

• The benefits and challenges of working from home 
• The evolution of the threat landscape due to remote work 
• The need to take cybersecurity seriously for remote workers 
• Understanding the risks and security concerns. 
• The impact of human error on cybersecurity events.

00:03:00 Working from home opens up cyber threats.

00:06:06 Risk of personal device use in workplace.

00:09:30 Cybersecurity requires regular software updates for remote workers.

00:11:38 Secure your WiFi, educate remote workers.

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from m3 Networks

Welcome to another episode of Techcess, the podcast that helps you figure out the technology opportunities in your business and find the right IT solutions for you.

In today's episode, we're covering a topic many businesses grapple with: knowing when it's time to part ways with your current IT provider.

We understand just how vital the relationship with your IT company is, as they have access to critical aspects of your business, from security and compliance to managing downtime and even your internet connection.

So, how do you know when it's time to make a change?

That's what I'm here for.

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about the importance of having a strong relationship with your IT company, as they have access to critical aspects of your business, including security, compliance, and data.

I'll be explaining why you need to choose the right IT provider for your specific business and as always, you can download our free buyer's guide for selecting one.

However, if you currently have an IT provider and suspect they may not be the best fit for your business, the episode provides five signs that it may be time to find a new provider.

• The importance of a good relationship with your IT company
• Account Management: Lack of this function in many IT companies
• Slow Response Time: Complaints from businesses about delayed and ineffective communication
• Outgrowing Current IT Provider: Need for a more scalable and capable IT support
• Lack of Proactive Support: Reactive approach to IT issues instead of proactive monitoring and prevention

00:01:49 Why you need to choose the right IT company. 00:04:15 IT account management solves a lot of problems. 00:07:34 Outgrown current IT provider due to growth? 00:14:13 The key question to ask to find out if you've the right IT provider. 00:16:49 Find the best IT company for you.

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from m3 Networks

In this week's episode, we're taking a look at the rising use of AI in scams and how it can impact our lives and business technology.

The inspiration for this episoide is all thanks to our host's falling for a scam involving AI and Joe Rogan's voice.

As he recounts his story, we explore the growing sophistication of AI in impersonating voices and the challenges it presents in detecting scams.

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm highlighting the role of AI tools like Chat GPT in writing convincing phishing emails.

But fear not, I'll also provide some tips on how to protect yourself from falling victim to these scams.

Join me as I uncover the dangers of AI scams and help you learn how to stay one step ahead in the digital world.

Here is the link to the website I mention, from Scotland Is.

Here's the link to an article

Here's the link to Advice Direct Scotland

• How AI technology can make you think you're listening to Joe Rogan
• The Rise of AI in Scams
• AI tools making scams harder to detect
• Protecting Yourself against AI Scams
• Advice from Advice Direct Scotland on being cautious
• Scrutinizing images and emails for authenticity
• Noticing details that AI still gets wrong (e.g., fingers in generated images)

00:00:00 How Mark got scammed. 00:04:34 AI tools can now generate phishing emails. 00:08:22 AI technology struggles with details though. 00:10:15 How to validate emails. 00:17:55 Verify endorsements. 00:20:40 Turn to teenagers and online sources. 00:24:17 Weekly Techcess Intriguing Intel and 'Gigglebytes'

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from m3 Networks

In today's episode, we're taking a meta look at the world of IT support and discussing the important questions you need to ask before selecting a potential new IT supplier.

Whether you're a small business looking to upgrade from your local one-person provider or a growing company in need of more robust IT support, this episode is for you.

We'll discuss the crucial factors to consider when choosing an IT supplier, such as accreditations, experience, and industry knowledge.

Keep scrolling if you want to get your free copy of the episode's related Buyer's Guide download!

If you're new, welcome to Techcess, the show that helps you get the best out of the technology in your business.

I'm Mark Riddell, host of the Techcess podcast.

With the IT support industry lacking regulation, it's crucial to do your research and not fall for a sales pitch. 

So in this episode I'm aiming to provide you with some serious insight and a list of questions to help evaluate whether an IT company is the right fit for your business.

From response times to proactive measures, we'll cover it all.

So, if you're ready to do some shopping for a new IT support provider, or simply want to confirm whether your current one is ticking all the boxes to be a perfect partner for your company's needs, make sure you listen in to this insightful episode of Techcess!

In this episode we're giving you a sneaky piece of insight into the challenges businesses face when managing technical roles they may not fully understand.

In particular, we talk about the quite common issue of IT employees that are working in house within a company appearing busy without tangible outcomes, stressing the need to ascertain the workload of an IT team.

The episode offers insights into assessing the size of an IT team based on the number of computers and staff to determine if it aligns with the business's needs.

The episode also sheds light on the often-overlooked aspect of IT support until a problem arises.

It emphasises the importance of IT professionals staying up to date with industry knowledge and accessing best practices.

Mentioning alternative solutions like moving data to the Cloud for better backup and accessibility, the episode highlights the significance of making wise investments in IT infrastructure to ensure business resiliency.

• The important considerations and questions to ask when choosing a new IT supplier.
• The need to research and evaluate potential suppliers to ensure they have the right accreditations and experience.
• A list of questions to help determine if an IT company is the right fit, covering topics such as response time, proactive measures, account management, and adapting to changing business needs.
• The importance of being skeptical, asking difficult questions, and staying informed about certifications and qualifications.
• The partnership between a business and its IT supplier and the benefits of outsourcing IT support.
• Download the free guide on buying IT services so you can become more knowledgeable in the process.

[00:00:00] Outsourced IT support: questions to ask.

[00:05:01] Move data to Cloud for business resilience. 

[00:06:57] Old technology hinders progress and satisfaction.

[00:11:54] Outsourcing: better and cost-effective for businesses.

[00:15:57] Blank canvas lets salespeople say whatever they want.

[00:17:06] Our guide helps you choose best IT company.

[00:21:30] Avoid wrong IT support company, look for accreditations and ask tough questions.

[00:25:33] Unknown response times, potential delays for help.

[00:28:52] Pay IT company for issue-free support. 

[00:33:56] Weekly tech joke shared on "GiggleBytes".

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from m3 Networks

In this episode, we're covering a topic that many people overlook but is critical for email security: understanding the difference between CC and BCC.

It's astonishing that in 2023, email remains a common target for cyberattacks and data breaches.

We'll explore the reasons behind this and share guidance from the Information Commissioner's office (ICO) on how to send bulk communications safely.

We'll also discuss a real-life case of a data breach caused by misuse of the CC field, highlighting the potential consequences of getting it wrong.

If you're new, welcome to Techcess, the show that helps you get the right technology and cybersecurity in place to enable your business to thrive. 

I'm Mark Riddell, host of the Techcess podcast.

In this episode I want to explain the importance of understanding the difference between CC (carbon copy) and BCC (blind carbon copy) in email communications.

Despite the technological advancements of the modern era, email remains a widely used and vulnerable platform for cyberattacks.

Data breaches often result from improper use of CC, posing significant risks to businesses and individuals alike.

The Information Commissioner's Office (ICO) has published guidance on this issue, emphasising the need for organizations to adopt appropriate security measures when sending bulk emails.

The ICO has observed a disturbing trend of data breaches caused by incorrect usage of CC.

These breaches have the potential to cause real harm, especially when sensitive personal information is involved.

NHS Highland, an NHS organization, was reprimanded after inadvertently exposing the email addresses of individuals accessing HIV services due to a CC error.

The ICO's response highlights the severity of such breaches, as this incident could have resulted in a significant fine if it had occurred in the private sector.

Even if an email does not contain sensitive content, the mere knowledge of who received the email can inadvertently disclose confidential information.

It is crucial for organisations to assess and implement appropriate technical and organisational security measures when sending bulk emails.

Training staff on security protocols is also essential to reduce the risk of data breaches. Considering alternative secure methods, such as bulk email services or mail merge, can help prevent accidental disclosure of personal information.

• https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2023/08/ico-publishes-new-guidance-on-sending-bulk-communications-by-email/
• https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/security/email-and-security/
• https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2023/03/ico-calls-for-highest-standards-in-hiv-services-after-nhs-highland-reprimand/

And here's some guidance on using mail merge: https://support.microsoft.com/en-au/office/use-mail-merge-to-send-bulk-email-messages-0f123521-20ce-4aa8-8b62-ac211dedefa4

1. Introduction to the importance of knowing the difference between CC and BCC in email communication. - Email as a commonly used and vulnerable communication method. - Data breaches resulting from email misuse.

2. The guidance provided by the Information Commissioner's Office (ICO) regarding bulk communications via email. - Explanation of CC and BCC functions in email. - Limited visibility of the BCC field in email clients creates challenges. - The assumption of prior knowledge when hiring staff and potential risks.

3. The impact of negligence in using BCC correctly. - Top data breaches reported due to incorrect use of BCC. - Real harm caused, especially when sensitive personal information is involved.

4. A case study showcasing the consequences of CC misuse. - Reprimand issued to NHS Highland for emailing sensitive information to multiple recipients using CC. - The recognition of personal email addresses by unintended recipients.

5. Regulatory response and consequences for negligent behavior. - Oversight by ICO and the potential for fines and penalties. - The reprimand issued to NHS Highland and their commitment to improving their practices.

6. Recommendations and actions to prevent email breaches. - Alternative methods to protect personal information when sending bulk emails. - Training staff on security measures when sending bulk emails. - Assessing the appropriate security measures for bulk email communication. - Considering individual emails for small recipient groups instead of bulk emails.

00:02:30 Proper email security is often underestimated. 00:04:03 Warning and enforcement measures for data breaches. 00:08:12 Guidance for secure bulk email communication. 00:11:14 New workforce needs training on email security. 00:14:50 Use caution with mass emails. Consider bulk email solutions like MailChimp. 

00:16:12 Break for Annie's Tech Update

00:18:25 Time-limited secure email service for large files. 00:21:07 Intriguing Intel and Gigglebytes

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from m3 Networks

Welcome to another episode of Techcess podcast.

Hi, this is Mark Riddell and in this week's episode, we'll be discussing the implications you're having to face in terms of HR if you're running a business that uses technology remotely!

As businesses increasingly adopt remote working arrangements and rely on technology for seamless operations, it's crucial to understand the HR obligations that come with this shift.

HR consultant Sandie Holmes joins Mark Riddell to shed light on the essential considerations when employing staff who work from home.

With over 140 businesses relying on their expertise, Sandie emphasises the importance of having an HR expert by your side to guide you through the complexities of employee engagement, contracts, and compliance.

The discussion covers the importance of equipping remote workers with the necessary tools and supplies.

Sandie stresses the need to provide appropriate desks, chairs, monitors, and other office essentials to promote productivity and prevent physical discomfort or injuries.

Employers are reminded of their legal obligation to conduct display screen equipment risk assessments, both in the office and remote working environments, to ensure the correct positioning of monitors and the ergonomic setup of workstations.

And we've added a freebie to this episode to ensure you find that easy.

Free homeworkers risk assessment

• Importance of having an HR expert
• Tailoring contracts and handbooks to fit the business
• Duty of care towards remote employees
• Conducting a homeworking risk assessment
• Ensuring proper equipment and setup at home
• Communication and engagement with remote employees
• Alternative to conducting a home visit: using a homeworking risk assessment form
• Legal requirements for display screen equipment risk assessment

00:00:49 HR expert advice for employers. 00:03:32 Legal duty to ensure safe home office. 00:06:28 Complete a risk assessment for home office. 00:11:47 Ensure camera is on for morning calls. 00:15:33 Bed in background: not ideal for business.  00:17:41 Staff set up can be important for team engagement and collaboration. 00:22:35 Breaks while working at home.

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from m3 Networks