Jeffrey Nicoll of Pathways Consulting Group on the ServiceNow AI Platform and AI Control Tower, AI Governance and Enterprise Automation

Guest: Jeffrey Nicoll, CRO and Co-Founder, Pathways Consulting Group
Host: Alex Jarett, Founder, Technology Executives Club®

In this Spotlight Interview, Jeffrey Nicoll discusses how Pathways Consulting Group helps organizations get more value from ServiceNow, improve enterprise automation, and prepare for the growing challenges around AI governance. Jeffrey explains that many organizations are already paying for capabilities they are not fully using.  Pathways often comes in as a “rescue partner,” helping clients identify shelfware, improve process maturity, activate underused functionality, and get more value from the ServiceNow platform.

AI Control Tower and AI Governance
The conversation also covers the ServiceNow AI Platform and AI Control Tower.  Jeffrey explains that organizations may not know which AI tools employees are using, how they are using them, or what risks may be created. AI Control Tower can help provide greater visibility and governance while still allowing employees to use AI productively. Jeffrey describes the goal as helping organizations “save everyone from themselves” by putting the right guardrails around AI use.

Getting More From What You Already Own
Jeffrey also discusses what he calls the “low-hanging fruit,” capabilities organizations may already have inside ServiceNow but are not fully using. Before launching another major technology initiative, there may already be opportunities to improve workflows, automate processes, and activate AI functionality the organization is paying for today.

Topics Covered:
✳️ ServiceNow AI Platform and AI Control Tower
✳️ AI governance and guardrails
✳️ Enterprise automation
✳️ Process maturity and underused capabilities
✳️ Getting more value from existing ServiceNow investments

➡️ Listen and watch: https://www.technologyexecutivesclub.com/blog/jeffrey-nicoll-pathways-consulting-group-servicenow-ai-control-tower-ai-governance
➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership Briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

How RSM Studio Helps Clients Build Better Products Faster with AI with Chris Porter

Guest: Chris Porter, Head of Studio, RSM Studios
Host: Alex Jarett, Founder, Technology Executives Club®

In this episode, Chris Porter of RSM Studio discusses how the company helps founders, product teams, and established organizations turn ideas into clear product visions, accelerate development, and build better products faster using AI-enabled processes.

Turning Ideas Into a Clear Product Vision
Chris explains that clients often come to RSM Studio with strong ideas but without a single, shared vision. Those ideas may be spread across notes, emails, meeting transcripts, whiteboards, and conversations, so RSM helps turn that material into what Chris calls the “golden document,” a clear product vision and development plan.

Using AI to Move Faster

RSM Studios has developed custom AI and agentic workflows that can dramatically accelerate that process. Chris explains that work that once took weeks can now potentially be completed in days, while product decisions remain in the hands of the client and experienced development team.

From Trade Shows to Product Rescue
Chris shares examples including an interactive trade show experience built to attract attendees and generate leads, a game project RSM Studio helped rescue after the original development team left, and a grant-writing application that incorporates AI directly into the product.

AI Should Elevate Craft
The conversation also explores Chris’s philosophy that AI should elevate craft rather than replace it. He sees AI as a way to help experienced teams work more efficiently and give smaller teams the ability to build more ambitious products.

Topics Covered:
✳️ Turning ideas into a clear product vision
✳️ Using AI to compress weeks of planning into days
✳️ Moving from idea to execution faster
✳️ Integrating AI directly into products
✳️ Using AI to elevate craft, not replace it
✳️ Helping smaller teams accomplish more

➡️ Listen to the full podcast and watch the Spotlight Interview with Chris Porter here: 
https://www.technologyexecutivesclub.com/blog/how-rsm-studios-helps-clients-build-better-products-faster-with-ai-chris-porter

➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership Briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

Technology Executives Review® August 28 Month-End Edition Includes Special Report: AI Use in Customer Experience, Networks and Telecommunications

Host: Alex Jarett, Founder, Technology Executives Club® Featured
Guest Analyst: Dave Dyson, Founder of Eclipse Telecommunications

In this August 28 Month-End Edition of the Technology Executives Review®, Alex Jarett is joined by Dave Dyson, Founder of Eclipse Telecommunications, to review and analyze the top headlines in AI & Advanced Technologies, Technology Leadership, and Industry News for the month of August.

This episode includes a special report, “AI Use in Customer Experience, Networks and Telecommunications,” where Alex and Dave discuss how AI is reshaping customer experience, contact centers, network operations, telecommunications infrastructure, and the technology behind customer service and support.

In this episode:
✳️ Why AI in customer experience should improve the customer journey, not just add another disconnected tool
✳️ Why customers still need a fast and easy path to human escalation
✳️ Why contact centers should be one of the easiest places to measure AI impact and ROI
✳️ How AI can help make every customer service representative more effective
✳️ Why AI data centers are creating major power consumption and infrastructure concerns
✳️Why telecom carriers may be one of the sectors already showing measurable AI ROI
✳️How AI is helping networks become more autonomous, self-healing, and secure
✳️ Why shadow AI and “shady AI” create serious data, security, compliance, and governance risks

The program also features insights from recent Technology Executives Club® Leadership Briefings, including Tory Bjorklund, Dave Dyson, Jeff Scheetz, Anna Tatar, Richard Doran, and Amar Lingam.

➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

The Six Hidden AI & Digital Transformation Project Killers and How to Identify Them Before It's Too Late with Tory Bjorklund

Guest: Tory Bjorklund, Founder and CEO, Victoria Fide Consulting
Host: Alex Jarett, Founder, Technology Executives Club®

If you have a major AI or Digital Transformation project underway, or are about to start one, this is an episode worth listening to.

In this Technology Executives Club® Solution Briefing, Tory Bjorklund explains six hidden project killers that can quietly undermine major initiatives long before leadership realizes there is a problem. These risks may already be present even when the project appears to be moving forward.

The Six Hidden Project Killers
Tory covers technology-first thinking, underestimating change management, paving the cow path, poor data readiness and governance, ambition without discipline, and the intelligent customer gap.

He also explains the warning signs to look for, why many of these problems begin before project kickoff, and how organizations can identify and correct them before they become much more expensive to fix.

Identifying Risk Before It’s Too Late
The conversation also covers Tory’s Project Success Assessment and how organizations can use it to identify hidden risks, understand where a project may be vulnerable, and determine what actions may be needed to get or keep the initiative on track.

Topics Covered:
✳️ The six hidden AI and Digital Transformation project killers
✳️ Warning signs that a project may already be at risk
✳️ Technology-first thinking and business alignment
✳️ Change management and organizational readiness
✳️ Data readiness, governance, and project discipline
✳️ Identifying hidden project risk before problems become much harder to fix

Note: During the podcast, Alex and Tory reference a special link and code.
Please visit the Solution Briefing page below for the current details and access link.

➡️ Listen and watch: https://www.technologyexecutivesclub.com/blog/the-six-hidden-ai-digital-transformation-project-killers-and-how-to-identify-them-tory-bjorklund

➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership Briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

In this Technology Executives Review® Special Report, Alex Jarett is joined by Loren Williams, Enterprise Partnerships Manager, Midwest, PCs for People, for a discussion on AI use in nonprofits and charities.

Together, they discuss how mission-driven organizations are using AI to save time, stretch resources, and support their teams, while still needing clearer policies, training, workflows, and guardrails.

Topics include:
* AI adoption trends across nonprofits and charities
* Why nonprofit employees are using AI to buy back time
* The gap between individual productivity and organizational impact
* Why nonprofits need clearer AI policies and training
* How PCs for People helps organizations responsibly retire old technology, securely delete data, refurbish computers, and support low-income households
* Whether you're a Technology Leader in the nonprofit sector, government, or the private sector, this special report provides practical insights into how organizations can balance AI adoption, responsible governance, operational efficiency, and mission impact.

Covering AI & Advanced Technologies, Technology Leadership, and Industry News. Visit www.technologyexecutivesclub.com for the full video, all of our video briefings, and more.

How ThinkScale Helps Executives Turn Business Complexity Into Clarity and Growth with Anna Tatar
Guest: Anna Tatar, Managing Partner, ThinkScale
Host: Alex Jarett, Founder, Technology Executives Club®

In this episode, Anna Tatar of ThinkScale discusses how executive teams can break down complexity, identify the real problem behind a business challenge, and create practical roadmaps for growth and transformation.

Anna explains that many organizations begin with a specific request, such as hiring a COO, adding business development leadership, or implementing AI. But the stated request is not always the real problem. Her approach starts by stepping back, understanding what is driving the need, and identifying misalignment across people, technology, and the business.

She also discusses the ThinkScale methodology, built around four stages: assess, design, realize, and evolve. The goal is not simply to provide strategic recommendations, but to help organizations design the right operating model, implement it, and continue adapting as conditions change.

Anna shares examples from healthcare, a growing auto-parts company, and a technology business in the tokenization market. In each case, the original request turned into a broader strategic engagement involving areas such as AI, organizational structure, commercialization, capital readiness, go-to-market strategy, and revenue growth.

Topics Covered:
✳️ Breaking business complexity into clarity
✳️ Aligning people, technology, and business
✳️ Finding the real problem behind the initial request
✳️ Using AI as part of a broader transformation strategy
✳️ Building the operating model for growth and commercialization

➡️ Listen to the full podcast and watch the Spotlight Interview with Anna Tatar here: https://www.technologyexecutivesclub.com/blog/anna-tatar-on-turning-business-complexity-into-clarity-and-growth-at-thinkscale


➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership Briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

How Eclipse Helps Technology Leaders Reduce Risk in Complex Technology Transformations with Dave Dyson

Guest: Dave Dyson, Founder, Eclipse
Host: Alex Jarett, Founder, Technology Executives Club®

In Reducing Risk in Complex Technology Projects Dave Dyson discusses how Eclipse helps middle-market and larger enterprises plan, source, and manage complex technology transformations across networking, telecommunications, cloud, data centers, communications platforms, and customer experience.

Dave explains that internal IT teams may only undertake a major network transformation once every seven or ten years. Eclipse does this work every day, bringing the experience, provider relationships, and escalation paths needed to keep projects moving.

Using AI to Make People Better

The conversation also covers AI-enabled contact centers. Dave shares how AI can support employees in real time, surface relevant customer information, and help create an environment where “every agent is your best agent.”

Building an Infinite Company

Dave also shares why he is focused on building Eclipse beyond himself and how Simon Sinek’s The Infinite Game helped influence his thinking about leadership and the future of the company.

Topics Covered:

✳️ Networking and telecommunications transformation

✳️ Reducing technology project risk

✳️ AI-enabled customer experience

✳️ Building a company beyond the founder

➡️ Listen and watch: https://www.technologyexecutivesclub.com/blog/dave-dyson-reducing-risk-complex-technology-transformations-telecommunications-eclipse

➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership Briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com

Technology Executives Review® July 2026 Month-End Edition Includes Special Report: AI Use in Nonprofits and Charities

Host: Alex Jarett, Founder, Technology Executives Club®
Guest Industry Analyst: Loren Williams, Enterprise Partnerships Manager, Midwest, PCs for People

AI adoption is accelerating across enterprises, nonprofits, and the broader technology landscape, but Technology Leaders are still working through the harder questions: training, data security, token pricing, agentic workflows, and how to prove real ROI.

In this July Month-End Edition of Technology Executives Review®, Alex Jarett is joined by Loren Williams to review the top headlines in AI in the Enterprise, Advanced Technologies, Technology Leadership, and Industry News.

This episode also includes a Special Report on AI Use in Nonprofits and Charities, including how mission-driven organizations are using AI to save time, stretch resources, support their teams, and move from informal experimentation toward more strategic implementation.

In this episode:

* Why Copilot adoption raises new questions about training and data security

* Why non-human identity is becoming a major AI security risk

* Why token pricing and AI infrastructure costs remain unpredictable

* Why AI is shifting from simple answers to multi-step workflows

* How nonprofits and charities are adopting AI

* Why high AI usage does not automatically create measurable impact

* How PCs for People helps organizations responsibly retire old equipment while supporting low-income households

* Why CIOs are being pressured to prove ROI on AI spend

* Why AI labs are strengthening safeguards against misuse

Featured highlights include Amar Lingam, CEO of Augmented AI, Richard Doran Founder of Sierra ITS, Jeff Scheetz, CIO of City of Avondale, AZ, and Tory Bjorklund, Founder, Victoria Fide Consulting.

Watch all our Episodes, Leadership Briefings, Spotlight Interviews, and Special Reports by joining the TEC Insiders Community: https://www.technologyexecutivesclub.com/insiders

Get Weekly AI & Technology Leadership Briefings + Exclusive Invitations.

Technology Leader Briefing People-Centered Governance for Local and State Government

Host: Alex Jarett, Founder, Technology Executives Club®
Guest: Jeff Scheetz, CIO, City of Avondale, AZ

Governance has a reputation problem. It is often known as the department that says no. In this briefing, Alex Jarett talks with Jeff Scheetz, CIO of the City of Avondale, about how a people-centered approach to governance can change that.

Instead of holding an organization back, governance becomes the framework that helps it move forward.

In this episode:
* Why governance has traditionally felt restrictive, and how a people-centered approach turns it into something that enables progress
* How the City of Avondale built a cross-functional AI working group instead of shutting AI down while they figured things out
* Why their AI policy became a guide for responsible use rather than a list of rules
* Why guardrails matter more than roadblocks, and how they create space to safely experiment
* A real example involving AI, human review, and summarizing hundreds of pages of internal documentation
* How rethinking project intake reduced competition between departments and improved transparency
* Why long budget cycles in the public sector make early collaboration essential
* Why good governance ends up being a tool for innovation, not just control

Hosted by: Alex Jarett, Founder & CEO, Technology Executives Club® Featured Guest: Jeff Scheetz, CIO, City of Avondale, AZ

➡️ Watch all our Episodes, Leadership Briefings, Spotlight Interviews & Special Reports by joining the TEC Insiders Community: https://www.technologyexecutivesclub.com/insiders Get Weekly AI & Technology Leadership Briefings + Exclusive Invitations

The Technology Talent Market Is Shifting, Not Shrinking with Richard Doran Host: Alex Jarett, Founder, Technology Executives Club® Guest: Richard Doran, Founder, Sierra ITS The layoffs made headlines. The talent shortage never left. In this Technology Leader briefing, Alex Jarett is joined by Richard Doran, Founder of Sierra ITS, to unpack why layoff headlines are giving Technology Leaders the wrong picture of the hiring market — and where the real demand for talent is actually heading. In this episode: Why tech layoff headlines don't tell the full story on hiring demand Why net technology employment has expanded significantly since 2019 How growth is shifting from big tech into healthcare, manufacturing, financial services, and municipalities Why technology hiring has become a "two-track" market — automation pressuring entry-level roles while specialized roles surge Which specializations are seeing the strongest demand: AI/ML, cybersecurity, cloud, data engineering, and ERP Why AI is both slowing and accelerating hiring at the same time Why cybersecurity hiring never really slows down How Venture Capital and board-level pressure are reshaping what Technology Leaders can justify hiring for What separates the companies that will win the talent war from those that won't Hosted by: Alex Jarett, Founder & CEO, Technology Executives Club® Featured Guest: Richard Doran, Founder, Sierra ITS ➡️ Watch all our Episodes, Leadership Briefings, Spotlight Interviews & Special Reports by joining the TEC Insiders Community: https://www.technologyexecutivesclub.com/insiders Get Weekly AI & Technology Leadership Briefings + Exclusive Invitations