Episode Summary

In this episode, Darryl Maraj and Markus Zirn discuss the evolution and future of AI and automation. They emphasize the critical role the CIO will play as the world enters the new AI era. Darryl shares his experiences in implementing advanced technologies in GA Telesis, elaborating on their path to operational excellence, customer intimacy, product leadership, and security. They explore how IT can become a crucial part of the business strategy, fostering alignment across organizations.

Timestamps

*(00:00) Episode Start

*(01:37) Darryl’s Background

*(03:36) Darryl’s innovation with AI and business systems

*(09:17) How AI helped with 36,000 emails and enterprise SLAs

*(10:58) Why you need to get on board with AI Transformation

*(14:45) The impact of democratization and AI

*(18:57) How you should be reframing your mindset

*(22:26) The endless use cases for AI & Automation

*(26:33) Ways the CIO role is evolving

*(29:25) Why IT/Business alignment is outdated

*(33:25) The future of "fusion teams"

*(40:37) Why it's sometimes better to map your processes with sticky notes

*(42:32) Today's Takeaway

Episode Key Takeaways

• Technology strategy is business strategy: Technology shouldn't be an afterthought - which is why IT/business alignment is outdated. Technology needs a seat at the strategy table. It should be seen as a partnership. This shift in mindset can lead to better collaboration, innovation, and overall success in achieving goals.

• AI as a watershed moment for business processes: With the democratization of AI, it is no longer in the hands of the gatekeepers. Everyone has access to it and it should be used as an interpreter to accelerate business processes.

• The need to rethink business process innovation: Rethink your approach to business processes–they are more than just operations. Treat your business processes as products to continually iterate and improve.

• The importance of implementing an agile approach to delivery: We all need to adopt an agile mindset, specifically when it comes to delivering advanced technology tools. This can provide significant value to end users, ensuring a sustained competitive edge in an ever-evolving market.

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