As a global leader in customer experience, Karen Lellouche Tordjman, MD and Partner of Boston Consulting Group discusses how businesses can stay ahead of the technology curve.

Having recently hosted a TED talk on the future of the digital age, Karen has published numerous professional papers surrounding the impact of emerging customer experience trends.

Discussions in the episode:

• Trends between customer behaviours and technology
• How to future proof your customer experience strategy
• The balancing act between technology and humans
• Effective personal development methodologies

Click here to reach out to Peter Rabey direct

Like this show? Please leave us a review. Every review helps.