TechSperience Solutions

Host: Penny Conway

Co-Host: Rob McIntosh

Guest 1: Cindy Blanchard Sr. Program Manager | Connection Financial Services [email protected] Direct: (603) 682 7411 | Toll Free: (800) 347 0628 | Fax: (972) 755 8210

Guest 2: Kirk Sipes Senior Vice President, Business Development | Connection Financial Services - [email protected] Phone: 972-755-8283

With the strike of COVID-19 the disruption of businesses’ usual and growing expenses, budgets set in 2019 are no longer viable. How is your business handling the new normal?

As companies establish short, mid, and long-term strategies to deal with the current economic environment and what it means for their business, the questions may outnumber the answers. But obtaining technology can be simple, and Connection Financial Services can help. Penny Conway, your host, welcomes Cindy Blanchard and Kirk Sipes from Connection Financial Services to this episode to talk about how to develop a financial strategy for the new normal.

Reach out to the Connection Team.

Email us at [email protected] 

Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog

Key takeaways:

[1:15] Cindy and Kirk introduce themselves.

[3:26] The necessary adaptation to commercial planning for the new year.

[5:03] Everyone is holding on to cash as a result of the uncertainty imposed by the current health and financial crisis.

[6:20] How are Cindy and Kirk handling the fear of customers to purchase new technology?

[7:17] Defer payments and let customers invest in the technology that they need without making payments in the next 90 days, allowing them to hold on to their cash.

[8:08] Connection Financial Services offers short and long term financial solutions according to the customer’s needs.

[11:00] Cindy shares her financial projection for the near future.

[13:10] Schools have applied innovations and adaptations to reach their students and provide an efficient education system.

[14:01] Kirk talks about what can´t be financed. 

[16:28] 25% of small businesses won’t be able to survive the current financial crisis.

[19:03] Connection Financial Services offers end of term options for their customers.

[21:30] An optimistic outlook for the future of the nation in difficult times.

Host: Penny Conway

Co Host: Robert McIntosh

Co Host: Tyler "Marbles" Meckes

What the Tech Just Happened takes a look at what business may look like one year later. 

• How we're changing computing with mobile devices and PCs

All this and more as Tyler Meckes Joins Penny and Rob to the virtual roundtable.

Host: Penny Conway

Co-Host: Rob McIntosh

Guest: Dr. Keith Nelson — Healthcare Strategy and Business Development Director — Connection

In today’s episode Penny Conway and Rob McIntosh, your hosts, are accompanied by Dr. Keith Nelson to talk about what has changed in healthcare, what are the biggest challenges in moving forward, and what can be expected from telehub in the future. Dr. Keith dives deep into the history of telemedicine, how it has been a great approach to bring health services to patients while respecting social distancing, and the amazing opportunities this modality presents for the future of healthcare.

Reach out to the Connection Team.

Email us at [email protected].

Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin. and Blog

Key takeaways:

[1:15] Dr. Keith Nelson introduces himself.

[2:35] Dr. Keith talks about the biggest changes in healthcare over the last 7 weeks.

[3:52] Telemedicine has boomed.

[4:32] Dr. Keith talks about the future for telemedicine implementation and its five categories.

[9:01] The concern of losing the in-person experience.

[9:13] What are the biggest challenges healthcare is facing?

[11:56] The issue of privacy while using telemedicine.

[13:29] Telemedicine presents a cross-state coverage problem.

[15:50] What are the advancements in healthcare that will remain after the pandemic?

[17:35] Further consolidation in the medical industry is expected. 

[21:26] Dr. Keith shares his thoughts with regards to the future of AI as an assistant in diagnosis.

[22:40] Telemedicine hit the mainstream within days.

[24:50] Population Health allows doctors to identify, track, and treat individual patients to prevent diseases from occurring.

Host: Penny Conway

Co-Host: Rob McIntosh

On the latest episode of What the Tech Just Happened, discussions around the return to work with a little play on the title - Penny and Rob ask the question: What the Tech Is Next?

Phasing in the return to the economy while asking the questions: What did you learn during Covid 19? How will you listen to your employees and how are you going to evaluate next steps like meetings and essential travel? All of this and more as we're on the the horizon of the "New Normal" .

Host: Tyler Meckes

Guest: Tim Figueredo - National Account Manager APC

Storm season is right around the corner do you have a proactive management strategy for your backup power? Are you in "React When It Fails" mode? A failure could mean bringing down the entire network.  Who's responsible for keeping things going during power loss?

Tim and Tyler bring you through the ABC's of remote management of your back-up power to make sure your network continues to run. The complete rundown in under 3 minutes on the latest Tech Two With Tyler!

 THIS EPISODE SPONSORED BY: POLY

Host: Penny Conway

Guest: Joe Mukherjee  - Director, Systems Engineering Americas Channels and Canada [email protected] 

Guest: Lane Shelton, Vice President of Microsoft Center of Excellence

The strike of COVID-19 around the world has found us all in different situations, many have been lucky enough to still work and learn from home, adapting to the changes in how to communicate and to collaborate in times of social distancing and uncertainty. Video has certainly eased our lives, brought us closer to our loved ones and allowed us to keep on with our jobs.

In today’s episode, Penny Conway welcomes Joe Mukherjee and Lane Shelton to talk about what are the technologies that are here to stay and to share their thoughts about how the future of video and voice looks like. 

Reach out to the Connection Team.

Email us at [email protected] 

Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog

Key takeaways:

[1:21] Joe Mukherjee and Lane Shelton introduce themselves.

[4:00] What is the value of video now?

[5:50] Everyone is mass adopting video as a means of communicating, learning, and working.

[7:12] Is working from home perdure in time?

[7:24] The benefits of working from office vs working from home.

[10:00] Joe and Lane share their predictions for the near future regarding virtual work. 

[14:40] Customers are slowly embracing Microsoft Teams.

[17:30] Today there are 44 million subscribers to Microsoft Teams.

[19:24] Strengthening the levels of security.

[20:45] There will be a need for redesigning the workplace.

[22:30] Microsoft is achieving the balance between security and agility.

[26:06] The new normal will become an improvement.

[26:49] The three pillars of the modern workplace.

[31:16] This crisis brings the opportunity to have better relationships with customers and coworkers. 

[31:40] Joe wishes the connectivity among human beings stays after the crisis. 

[33:20] The quality of our relationships has improved.

Mentioned in this episode:

TechSperience Podcast Episode 39: Get More Out of Microsoft Team with Poly Collaboration

Host: Tyler Meckes

Guest: Tyler Marshall National Account Manager Tripp Lite

Tripp Lite doing their part to help battle COVID-19.  Learn more about the partnership with McCormick Place in Chicago as efforts are underway to transform the convention center into a 3,000-bed COVID-19 care center.  Tripp Lite partnered with the city to be the primary provider of medical grade power strips. Hear all the latest from Tripp Lite as the two Tyler's give the run-down in under two minutes.

Host: Penny Conway

Co-Host: Rob McIntosh

Guest: Steven L. Crowthers VP of TIDC

Guest: Mark Wulfhorst Director of Technical Services and Solutions

Description: Today’s episode was recorded on April 6th, 2020, COVID-19 has currently infected over 200 countries, with 1.2 million cases around the world, 46 states in the US have asked their citizens to stay home with the consequent closing of nonessential businesses...now what?

Your host, Penny Conway is accompanied by Steven L. Crowthers and Mark Wulfhorst to this episode. They are sharing how TIDC reacted to this crisis by developing a business continuity plan on the go and how they adapt to the new normal. Proactive readiness in operations is now the key to keeping your employees safe while supporting your customers’ essential needs, and these are the two fundamental principles that TIDC’s task force has been exercising to maintain their quality and volume of production and service.   

Reach out to the Connection Team.

Email us at [email protected] 

Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog

Key takeaways:

[1:20] Mark Wulfhorst and Steven Crowthers introduce themselves.

[3:22] What changes have TIDC seen in their daily operations?

[4:25] What kind of configurations and support are TIDC giving to the health care support?

[6:26] There is no playbook on how to deal with a pandemic.

[7:05] TIDC made the safety of their employees their priority.

[8:11] Excelling in business in times of crisis.

[10:55] Teamwork is needed to plan how to approach the “new normal”.

[13:10] The task force focused on supporting customers’ needs while taking care of the safety of the employees.

[16:31] The involvement of Human Resources to coach employees about the changes the company was implementing was crucial for the success of the new business plan.

[18:05] TIDC started fever testing their employees before they entered the facilities, which brought 63% of their employees back to work, feeling safer.

[20:23] What can you do for your employees from a financial perspective?

[27:20] Ensuring business continuity thanks to exceptional leadership.

[28:07] Steven extends his advice to business owners in how to set up a Task Force.

[31:01] Communication is the key.

[33:24] Technology arousing from these challenging times.

[34:55] It is time to plan for an uncertain future.

Host: Penny Conway

Cohost: Rob McIntosh

The Coronavirus rages on as companies across the globe assess how a world pandemic has transformed how they do business overnight.  The "next normal" is explored in this week's "What the Tech Just Happened" episode as Penny discusses a McKenzie report on the 5 Horizons and the steps and cautions of going back to the office.

Host: Penny Conway

Co-Host: Rob McIntosh

As businesses across the country begin settling in to the "New Normal" many companies are discovering users may need a little extra training to utilize the full benefits of the collaboration tools. 

Penny wants to jump start the process by sharing her favorite tips and tricks of Cisco's Webex.  Take a few minutes to listen, you'll be glad you did!

Reach out to the Connection Team for more information.

Email us at [email protected] 

Check out Penny's helpful youtube tutorial: WEBEX TIPS AND TRICKS