Telaid Tech Connect

In this episode, host Beth Bergman interviews Mike Korcuba, vice president of sales and leader of the physical security practice at Telaid. Mike considers emerging loss prevention (LP) and security challenges related to the use of new click and collect solutions. He discusses the most prevalent sources of loss and strategies for preventing losses associated with theft and fraud, in particular. How are LP teams responding to respond to evolving risks and threats due to changes triggered by the pandemic and emerging click and collect solutions? Tune in to explore the latest market trends that could inform your most critical business decisions!

IN THIS EPISODE:

• [01:00] Introduction to Mike Korcuba, Vice president of Sales and leader of the physical security practice at Telaid
• [2:00] Sources of loss for unattended delivery solutions
• [4:00] Considerations for maximizing employee and customers safety with placement of an unattended click and collect solution
• [07:00] How audit procedures reduce sweethearting and theft on order items
• [9:00] The impacts of COVID-19 on LP teams
• [11:00] The evolution of loss prevention
• [17:00] Mike gives words of advice, including "approach anything you do like it's an investigation."
• [20:00] Mike discusses drones and using Apple technology.

KEY TAKEAWAYS:

• COVID-19 was a big driver for the acceleration of click and collect solutions in retail.
• How do we ensure both employees as well as customer safety with these unattended delivery solutions?
• If you're auditing each and every purchase, you can really cut down on collusion that could take place at the registers or at a self-checkout.

BIO:

With more than 30 years' experience in the loss prevention (LP) sector, Mike has a proven track record of bringing an end user approach to the application of loss prevention technology. Making the transition from LP to technology in the early 2000's, Mike has brought his passion for solving problems to the forefront of design, deployment and the operation of LP solutions. Mike strives to bring innovation and cutting-edge platforms to the loss prevention community with the focus on cost effective and efficient design leading to standardization.

Meelis Anton has helped companies implement technologies that enable smooth and time-saving customer interactions. First, Meelis speaks about how Cleveron came to be and the history of startups in Estonia. He reveals what makes Cleveron's products unique regarding click and collect solutions for retail, grocery, and logistics. Tune in as Meelis dives into the retail and grocery industry's significant challenges, and Meelis gives advice for companies deploying new technologies.

IN THIS EPISODE:

• [02:40] How Cleveron came to be and the history of startups in Estonia.
• [05:35] Changes in consumer behavior are driving the need for expanded click and collect solutions.
• [07:00] The major challenges that the retail and grocery industry is facing.
• [13:00] What makes Cleveron unique from other companies and Cleveron's vision is for the future.
• [20:00] Words of wisdom from Meelis Anton when it comes to deploying new technologies.

KEY TAKEAWAYS:

• People still want to communicate out in the real world. Not everyone wants to shop virtually.
• Retail operations need to do something unique to bring the 'wow' effect to the consumers.
• When putting new technology in place, the owners need to track both the consumer experience and the employee experience.
• Training your employees to be comfortable with new technology will be critical in making your project a success.

LINKS MENTIONED:

Cleveron

https://cleveron.com/

BIO:

During more than 15 years, Meelis has helped companies implement technologies that enable smooth and time saving customer interactions. He brings in a broad perspective from telecom, utilities and retail sectors. Meelis advocates the importance of user experience for all technologies utilized both for end-customers and associates. Meelis has spearheaded solution designs and operational activities with focus of ease-of-use and constant improvements in mind.

Welcome to the Telaid Tech Connect Podcast. In this podcast, we will deep dive into the transformational changes occurring across multiple industries today. Plus, we chat about how technologies are helping enterprises achieve their aggressive business objectives. Telaid is uniquely qualified to host this podcast because we see the challenges and successes of innovative technology deployments in businesses from our everyday work. Tune in as we talk about what our podcast episodes will be like as we explore what's next in the world of business technology.

IN THIS EPISODE:

• [00:55] Why Telaid is uniquely qualified to host this podcast.
• [02:30] What you can expect from every episode of the Telaid Tech Connect Podcast.

KEY TAKEAWAYS:

• In each episode, we will dive deep into the issues presenting themselves day by day and enabling technologies to solve business challenges.
• With every episode, you're investing time to understand marketplace dynamics while collecting ideas about resources available to you.
• In this podcast, we'll discuss how changes in consumer behaviors are driving innovation in different segments across retail, financial services, logistics, etc.
• If you want to explore what's next in the world of business technology, then you've found the right podcast.