Telecom Reseller / Technology Reseller News

Don Witt of the Channel Daily News from Telecom Reseller discusses with Mayur Anadkat, VP of Marketing at Five9, the success story of Five9 being selected by Deloitte to be the cloud-based platform to support Patient Connect.

Using Five9’s technology as a driving force, Patient Connect Delivers:

A single view of the patient to track and manage interactions consistently across programs and markets

Scalability to uniquely tailor customer experiences across products and geographies

Multi-channel capability to provide patients with improved options to interact with their healthcare provider on any device

Reusable components to help reduce cost and accelerate deployments for new programs

Create Powerful Customer Connections

Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

They help contact centers of every size create powerful customer connections. Engage with Five9 and here's what you can expect:

Get a complete set of integrated capabilities. Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems.

Benefit from a secure, reliable, and scalable contact center. Their software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.

Access an extensive ecosystem of partners. Enhance the Five9 cloud contact center platform with leading customer relationship management (CRM), analytics, workforce management, performance management solutions, and telephony providers.

Dr. Konstantinos Stavropoulos of Product Marketing for Amdocs, a 5G authority, reviews the current status of the EU 5G and US 5G implementations to Don Witt of The Channel Daily News from Telecom Reseller providing a very good description of both EU and US efforts in trying to accelerate the process.

Irrespective of the EU stance, it is important for service providers to optimize their utilization of spectrum, in a ‘static’ or ‘dynamic’ manner. The deployment of new, more spectrum-efficient wireless technologies – incl. 5G – is one approach but not the single one. We can expand on these approaches, as required.

 

The EU requirements could apply to government-owned (similar to the Spectrum Access System or SAS discussion in the US) and to unlicensed spectrum, and potentially even to service provider owned spectrum. In the latter case, service providers would lease their available spectrum to other service providers, based on a ‘similar’ logic to SAS. Of course, the commercial and technical implications here are significant. Again, we can expand on those, as required.

Would the EU penalize countries and/or service providers who do not ‘use spectrum effectively and efficiently’? Service providers may have to prove that they are using this valuable resource in the best possible way. Maybe EU would standardize a spectrum efficiency index, similar to the energy efficiency index we have been used to. The definition of this index would be an interesting exercise, and we can expand on the challenges associated with such an exercise.

 

For more information please go to: http://www.amdocs.com/pages/homepage.aspx

Quicklaunch is an application that transforms any PC into a one click meeting space. Quicklaunch is simple, secure, and very easy to use. In a BYOD environment and in a corporate universe where companies already have meeting rooms, Quicklaunch is vendor agnostic. It works with what companies have onsite and it works with employee mobile devices. Very importantly, it’s easy to use so that non technical staff will comfortably use it. In this podcast Angela Hlavka tells us about IluminariTech, their website UCWorkspace and Quicklaunch. "The expectations on the organization have never been better," says Hlavka. According to Hlavka, Quicklaunch and the company's recent announcements are meeting those expectations.

Visit www.ucworkspace.com

by Gary Audin

My first impression when I call a company is how well does the system that answers the call work? Does the sound equal that of a PSTN call or more like a common VoIP call? The first impression lasts a long time and is hard to change. This is true for the millions of enterprise branch offices and SMB office phones. As a reseller, you are looking for a high quality, low risk, low labor solution for your customers.

Tim Sullivan, VP Sales at Ooma, Inc. http://www.ooma.com/business/ and Gary Audin discuss the business phone service as offered in a unique cloud and intelligent endpoint solution. Tim compares the PBX and key systems solutions to cloud-based services. He compares the common cloud VoIP service to one that has intelligence at the office premises. The goal is to deliver enterprise-grade phone service to the SMB.

What you will learn:

Business Image is All

Communications Goals

Today’s Phone Systems

Cloud vs. PBX

Endpoint Intelligence

With Ooma Office http://www.ooma.com/business/ you’ll sound more professional to your customers. Ooma Office offers reliable phone service and advanced enterprise-grade phone features like a virtual receptionist, extension dialing, conferencing, and music-on-hold. All offered at a very competitive fixed monthly charge.

Whether you’re a one person business or 20, run your business on-the-go or from an office, Ooma has the solution for you. Businesses that are not always operating from a physical place may prefer Ooma Office for Mobile. Businesses that need desk phones will be best served by Ooma Office with its base station unit that plugs into your high-speed internet. And when your business grows Ooma Office can expand with your needs.

by Gary Audin

You are migrating to Skype for Business (Skype4B). You also have contact center operations. You want to blend the two together. The console for managing the contact center operations is important. Most consoles in the past have been text oriented and not very intuitive. What you would like is a console that is more fun, more engaging, easy-to-use, and requires less training. You still need a visual display of the status the calls. You want to retain the context contact center style reporting.

Scott Logan, VP Marketing, Americas at Enghouse Interactive www.enghouseinteractive.com and Gary Audin recorded this podcast at the Microsoft Ignite conference. The recorded conversation dives into the contact center operations and how to use and operate with Skype for Business. Scott discusses a new Attendant Console for Skype4B console solution native to the Skype4B Cloud PBX and accessible directly from Microsoft Office 365. He covers the interactive and graphical interface which brings a gamification approach to increasing attendant and operator productivity. Menus and functions are state dependent and devoid of unnecessary desktop clutter and redundant actions. Calls travel dynamically and change color based on a contact’s queue position and age.

Enghouse Interactive’s www.enghouseinteractive.com integrated suite of solutions includes omnichannel contact center, self-service, attendant operator consoles, and workforce optimization. This wide portfolio places Enghouse in the unique position to offer customers and partners a complete fully featured single vendor solutions. These solutions support the full range of deployment methods from premise-based to private, public, or community cloud and even hybrid requirements.

Their solutions scale from a single site call reception console to multi-tenanted, multimedia contact centers with users in excess of 10,000. They have more than 1 million agent seats handling over 1 billion interactions through our systems daily.

by Gary Audin

You are moving into the Internet of Things (IoT). IoT is a new area for you. You want to monetize your investment. You have several goals that are important. You want to create IoT applications with little coding. You want to use the IT staff that you already have. You want to be able to compress the time-to-market for your applications. You want to respond to the rapid obsolescence of applications as well. Beyond all of this, you will need back office facilities for billing, payments and general operations.

Dean Hamilton, General Manager at Accelerite www.accelerite.com and Gary Audin recorded this podcast at the Microsoft Ignite conference. Dean discusses Microsoft’s Azure IoT Hub. He discusses Concert, a platform that is available for developing and mounting IoT applications. Concert is a GUI-based design of real-time event logic and enterprise data model. It prevents cloud provider “lock-in.” Applications can be rapidly recompiled for different cloud vendor-specific data ingestion, storage, and distributed computing APIs.

Accelerite’s www.accelerite.com software suite of cloud, IoT solutions, and advanced endpoint management make it easy for enterprises to simplify and secure today’s complex, ever-evolving infrastructure. Fortune 500’s, SMEs, operators, service providers, and VARs around the world rely on Accelerite products to secure connected enterprises from a single pane view, quickly and easily build private and public enterprise clouds, and bring connected things to life with rapid IoT service creation and enrichment.

by Gary Audin

Looking for an IP or SIP phone? What you want is a supplier with a variety of phone choices. You will soon look for Skype for Business (Skype4B) phones, if not already. The suppler should offer low cost, easy to use, and quick to install products. This means short boot times and rapid troubleshooting.

Jeffrey Cao, VP, Global Key Account for Yealink Network Technology Co. LTD. www.yealink.com and Gary Audin recorded this podcast at the Microsoft Ignite conference. Jeff discusses the reasons for multiple phone choices. He also compared the life cycle of the desk phone (about 5 years) to the headset (about 1 to 2 years). As an example of phone choices, Yealink has five certified models of Skype4B connections both to on premises as well as cloud solutions.

Yealink www.yealink.com,  is a leading UC terminal solution provider dedicated to communication telephony innovations. They help their clients make the most of their Unified Communications (UC) experience and embrace the power of .

Yealink’s One-Stop UC terminal solutions unify voice, video, and data. They design products for businesses of all sizes. Their solutions work for every kind of user, from executives to receptionists, and can accommodate staff communicating from an office, a conference room or on the go. The products integrate into both on premise and cloud/hosted ecosystems. The comprehensive product portfolio includes video conferencing systems, conference phones, desk IP phones, wireless DECT phones, and accessories.

Everyone has had the experience of being in a work space, hotel lobby or other public area where wireless has been poorly planned. Today, access to wifi is as critical as any other factor in planning the places people work and recreate.

Making a workspace actually work for your employees means rethinking the office environment in terms of people, spaces and tools. When these three factors harmonize, employees benefit from a culture that encourages collaboration, spaces that bring them together and tools that allow them to interact in ways that make the most sense for tasks at hand.

In this TEC37 pre-recorded webinar, Joe Berger, manager of WWT’s Collaboration Practice, David Lathrop, director of the Applied Research Network for Steelcase Inc., Brandon Echele, business video practice manager for WWT, and Dave Blatt, director of business development for WWT Asynchrony Labs, will dive deeper into what’s needed for investments in workspaces to pay off and ultimately inspire innovation.

 

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Jeff Abramowitz, President of Cloud4Wi, reviews the current retail WiFi product offering to Don Witt of The Channel Daily News by Telecom Reseller and announces the release of the next version of software – VolareXP - A Wi-Fi services solution tailored for service providers. It provides for:

•    A service platform for guest WiFi

•    Retailer provides WiFi

•    VolareXP provides:

o    the engagement to the customer via their Moblie phone

o    Identifies when in the store

o    Who the customer is

o    Engages by providing a coupon or other option

o    Develops customer loyalty

The technology is now being widely accessed by over 55 Million users world-wide with US based companies like Olive Garden and Chili’s providing the enhanced experience.

It is all about the experience and this is product enhances the experience.

Cloud4Wi offers Volare, the industry’s leading services platforms for advanced guest Wi-Fi. With Volare, large retail chains, restaurant chains, and shopping malls build their brands by leveraging their existing Wi-Fi networks to provide superior on-site mobile experiences, while gaining valuable customer insights.

Volare’s open, cloud-based platform is distributed through channel partners and connects more than 55 million mobile users across 15,000 locations in more than 80 countries. Customers include Armani, Burger King, Bulgari, Clarks Shoes, Olive Garden, Prada, and Telecom Italia.

The company is based in San Francisco and has offices in London, Paris, Milan, Pisa and Manila.

To find out more, go to: https://cloud4wi.com/volarexp/

David Patton, Senior Sales Engineer for Rocana, explains how big data is required for service providers to Don Witt of The Channel Daily News by Telecom Reseller.  Many providers are letting big data fall into the bit bucket, but Rocana Ops helps the service provider perform network optimization by capturing data from 10s of thousands of devices and packages the information back to the service provider in a service panel.  Based on the information, the service provider will know if the network is going to have a problem, needs to expand and where or needs to contract.

Convert Data Traffic into Dollar!

Enterprise IT environments are extremely complex. Seeing across all systems, stacks, services, and endpoints requires a completely new approach to IT monitoring. Enter Rocana. Combining a massively scalable and open event data warehouse with advanced analytics and guided visualizations, Rocana Ops gives technologists total operational visibility. All sources, all the time, forever.

The Root of Digital Transformation

Rocana empowers technology leaders to see more and accomplish more through total operational visibility. Combining event data warehouse capabilities with advanced machine learning, Rocana Ops captures and analyzes all data from all sources, keeping it online and available for years so technologists can identify emerging problems, improve performance, and drive innovation.

To find out more, got to: https://www.rocana.com/