Telecom Reseller / Technology Reseller News

By Gary Audin

If the Session Border Controller is really software, then why the single purpose hardware solution? In this time of virtualization shouldn’t the SBC be virtualized? How can you have Network Function Virtualization (NFV) if the hardware is dedicated to only the SBC function?

Ashish Jain, Director of Solutions Marketing at Genband www.genband.com and Gary Audin discuss the software only approach to the SBC in this podcast recorded at Genband’s Perspectives 16 conference. The NFV approach allows the deployment of the SBC function in minutes. The software approach allows competitive hardware selection. The SBC can be a cloud service offered to the enterprise, SBCaaS as a managed service. The NFV approach offers better business continuity and more efficient hardware resource allocation.

GENBAND is a global leader in real time communications software solutions for service providers, enterprises, independent software vendors, systems integrators, and developers in over 80 countries. Its Network Modernization, Unified Communications, Mobility, and Embedded Communications solutions enable customers to capitalize on growing market segments and introduce differentiating products, applications, and services. The company’s comprehensive solutions suite empowers its customers to enrich their service offerings with real time contextual communications, providing a richer, more engaging user experience.

For more information, visit www.genband.com

By Gary Audin

When communications was all run by hardware, adding new services took time, 18 to 36 months. Too long in today’s market. If enterprises and service providers want to capture more market, they need to react and respond to changes and new ideas rapidly. Instead of writing applications for an API, what if you could call on a software wrapper that delivers what you need and then you can add to it to differentiate your offering in the market. This is done for Unified Communications through Kandy wrappers www.kandy.io.

Carl Baptiste, SVP Unified Communications Solutions at Genband and Gary Audin discuss how Genband is delivering solutions for service providers, resellers, and enterprises that can create and deploy new applications within communications rapidly with low rick and low investment. Rapid development allows for the testing of a new service rapidly determining if it sells well or not like visual IVR. If not, then the service can be modified quickly in response to market forces.

GENBAND is a global leader in real time communications software solutions for service providers, enterprises, independent software vendors, systems integrators, and developers in over 80 countries. Its Network Modernization, Unified Communications, Mobility, and Embedded Communications solutions enable customers to capitalize on growing market segments and introduce differentiating products, applications, and services. The company’s comprehensive solutions suite empowers its customers to enrich their service offerings with real time contextual communications, providing a richer, more engaging user experience.

For more information, visit www.genband.com

“We are the VoIP company from A to Z” says Barry Spielman, Director Marketing Operations, of AudioCodes. In this podcast, Spielman describes to Telecom Reseller publisher Doug Green how AudioCodes is striving to offer the IT and UC communities a “smart” path to migration, allowing users to make the journey with maximum functionality and limited or no disruption.

Mindful that customers often have sprawling networks in many states of technological development, AudioCodes is offering products that offer customers flexibility as PSTN sunsets and is replaced by on prem all IP approaches and/or cloud, and federated postures.

In our podcast we touch on AudioCodes Cloud Bond 365, a complete Skype for Business enterprise voice solution for Office 365 customers, designed to simplify Skype for Business deployments and the Smart Cloud Transformation concept, of how AudioCodes is helping companies make the journey. AudioCodes success stories in this field include firms such as Deutsche Telekom (DT) (see Deutsche Telekom Selects AudioCodes for DeutschlandLAN SIP-Trunk Project)

Learn more at www.audiocodes.com and migration stories here, and catch Barry’s blog.

Cisco Calls It Breaking HR

For thirty years Yorktel has been making the complicated simple by making sure that users get products that are functional and simple to use. Yorktel, a video managed services and cloud provider, is bringing their technology revolution to an enterprise department that until now has not always been in the vanguard of change: human resources.

In this podcast Denise Lage, Vice President of the Global Unified Communications Strategy, describes Yorktel’s work with Cisco, in what Cisco is describing “Breaking HR”, tying together Yorktel’s Next Gen Workplace efforts and what is being promoted by Cisco’s “Chief People Officer.”

The possibilities are critical to companies who need to stay up with generational changes occurring as a new wave of workers bring a radically different set of expectations and point of view to the workforce. Since every company is only as good as its talent, this podcast deals with technologies that will help IT managers work with their HR teams, and other departments, to keep their organization ahead of the times.

Visit yorkel.com to learn more

Listen to the Voice of Telecom – the Voice goddess provides IVR etiquette, suggestions and more about office IVR.

Allison Smith, CEO of The IVR Voice speaks to Don Witt of the Channel Daily News from Telecom Reseller about the beginning of her company and provides many IVR tips for improving the employee and customer IVR experience.

Just for reference, The IVR Voice website has about 50 major corporations listed on her home page.  I know there are many, many more companies for which she has provide her voice over services.

Allison is a female voice over artist with professional experience and offers services which include recording:

Telephone voice messages,

IVR voice prompts,

Asterisk voice prompts,

Voice over servicesand narration, and

Professional voice recording.

Chances are, you’ve already heard Allison Smith.

Voice talent Allison Smith offers a variety of voice over services, including voicing, engineering and producing a huge number of voice applications you hear everyday –IVR voice recordings (Verizon, Cingular, Sprint, Vonage, Bell Canada), commercials (radio, TV, and internet), in-store announcements, surveys, call center prompts, documentary voice over narration, kiosk self-serve prompts, telephone voice prompts, talking toys, animation voice over recordings – virtually any voice application you can think of – Allison has done it… and can do it for your company.

You can also order Allison’s voice-over services online at: theivrvoice.com

Arguments for migrating from TDM to IP platforms have traditionally contained the value added IP features and functions. This is worth pursuing but does not automatically pay for itself. One of the emerging advantages is the ability to respond to market changes and customer requirements in nearly real time. Carriers can then compete with OTTs and social networks with quality services.

How this can work and the issues involved are part of the discussion between Patrick Joggerst, SVP Sales and Marketing at Genband www.genband.com in this podcast recorded with Gary Audin at the Perspectives 16 conference hosted by Genband. Patrick covers the Genband approach to network and enterprise transformation. He explores the capabilities of Kandy with open APIs and SDKs that allow rapid application deployment which can significantly accelerate the time-to-market for services. He discusses the power of analytics that over shadow the information produced by the CDR.

GENBAND is a global leader in real time communications software solutions for service providers, enterprises, independent software vendors, systems integrators, and developers in over 80 countries. Its Network Modernization, Unified Communications, Mobility, and Embedded Communications solutions enable customers to capitalize on growing market segments and introduce differentiating products, applications, and services. The company’s comprehensive solutions suite empowers its customers to enrich their service offerings with real time contextual communications, providing a richer, more engaging user experience.

For more information, visit www.genband.com.

IT and CIO/CFO managers no longer have to Fly-by-the-seat-of-their-pants – analytics and Asset controls provide vital information to fly on course

In this podcast, James Martino, CEO of Avotus, describes how the Avotus technology can provide Call Accounting for over 130 PBX models while the UC9 analytics software provides visibility into the network for managers to understand what is occurring down to the employee level to Don Witt of The Channel Daily News from TelecomReseller.

James goes on to describe how a partnership with TrustSphere integrates Avotus analytics with TrustSphere email information to provide robust analytics that allows management to validate the forecast funnel, identify the key players in the organization managing accounts as well as providing information about who are key players during M & A activity.

Lastly, their ITAM Robot provides accurate, electronically verified and always current inventory of all Telecom & IT Assets utilizing their ITAM Robot Software. This is software takes inventory and matches the inventory to the contract and to the invoice while providing geo location information.

With more than 30 years of industry experience, Avotus is the award-winning provider of Intelligent Communications Management (ICM) solutions. ICM solutions enable users to optimize and manage their critical investments in telecom and technology. ICM is Avotus’ Intelligent approach to managing wireline and wireless assets. Oftentimes, Avotus’ ICM lifecycle can be deployed in a manner that allows each engagement to self-fund the next, while putting cash on the client’s bottom line at each step. ICM solutions include: Enhanced Usage Reporting (EUR), Expense Management (EM), Intelli-Sourcing and Wireless. Avotus and its partners serve more than 1,000 clients in North America and around the world, many of which are industry-leading Fortune 5000 customers.

Avotus delivers:

• “Data” for informed decision-making

• “Visibility” into your network

• “Savings” both immediate and long-term

Experts in mobile, cloud and clinical sciences, Dictum Health is transforming the way telehealth is delivered by leveraging innovation and quality to provide the Next Evolution in the Continuum of Care.

Doug Green, Publisher of Telecom Reseller, speaks with Elizabeth Keate, VP Product Management, about the company and what they do.

More at www.dictumhealth.com

Masergy, owner and operator of the largest independent Software Defined Platform in the world delivering hybrid networking, managed security and cloud communications, recently announced the addition of powerful service management and in-depth reporting capabilities to its UCaaS Analyst cloud-based unified communications performance monitoring portal. See the press release at http://tinyurl.com/h4ndwbv

Doug Green, Publisher of Telecom Reseller, speaks with Dean Manzoori, VP of Product Management for UCaaSat Masergy, about this upgrade.

More at www.masergy.com

In a communications world that is changing rapidly, Network Functions Virtualization (NFV) and a Communications API availability is now mandatory to survive. A Channel Daily News Exclusive Podcast

Sanjay Bhatia, VP, Solutions Marketing & Strategy, discusses Real Time Communication strategy which includes Kandy- Genband API and the NFV capabilities including elastic scalability offered to their service provider, carrier, Cable and MSO customers for servicing enterprise with Don Witt of The Channel Daily News from Telecom Reseller.

GENBAND is a global leader in real time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries. Its market-leading Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND is headquartered in Plano, Texas and has operations, R&D and resources around the globe that provide world-class support and services for its vast customer base.

Real Time Communications Without Boundaries

GENBAND’s real time communications solutions help its customers connect people to each other and address the growing demands of today’s consumers and businesses for real time communications wherever they happen to be. The company’s comprehensive solutions suite empowers its customers to enrich their service offerings with real time contextual communications, providing a richer, more engaging user experience.  GENBAND’s technology is deployable in the network, on premise or through the cloud.