In this episode, we speak with Guy Bevente, an industry veteran with 25+ years working in AT&T and across the telecommunications and broadband industry. We dig into broadband trends that are driving some of the carrier’s behaviors from the omni-channel experience to digital transformation and personalization. We talk about the technology capabilities that providers need, such as design-driven thinking, modularity, and agile responsive systems. Guy provides insight into how carriers think about investing in innovation and the rationale around technology investments.