Nonprofit storytelling doesn't have to be a tearjerker to move people. It just has to be human. If you're a fundraiser who feels stuck telling the same sad story, this episode will change how you think about your work.
- Rethink the tearjerker story formula
- See donors as partners with a role to play, not an audience to convince
- Use CRM data as a window into real human stories
- Move from solicitation mode to invitation mode
- Find the quiet, powerful story hiding in plain sight
- Give donors a clear role and a genuine place to matter
Clay Buck has spent over 30 years in fundraising, moving from database admin to chief development officer. In this conversation, he challenges the core assumptions baked into how nonprofits approach donor engagement and nonprofit storytelling.
Clay makes the case that donors aren't customers making a transaction. They're partners enacting their own values and identity. When we treat them that way, everything shifts, from our appeals to our data strategy to the stories we choose to tell.
This episode is packed with practical reframes on nonprofit leadership, storytelling, and what it really means to invite someone into a mission.
By the end, you'll know how to:
- Reframe the deficit-based story into something quieter and more powerful
- Identify the stories hiding inside your CRM data
- Shift from solicitation mode into genuine invitation
- Give donors a clear role and a reason to belong
- Use perspective and detail to make any mission feel relatable
- Stop chasing donors who just aren't that into you
- Approach fundraising as community building, not transaction management
Clay Buck is a fundraising strategist, speaker, and principal at Next River Fundraising with more than three decades of experience across performing arts, social services, and homeless services organizations. He has held roles from database administration and grant writing to chief development officer. Clay is known for challenging conventional wisdom in fundraising, including the belief that donors are customers, and for helping organizations move from surface-level transactions to genuine, lasting donor relationships. Learn more at nextriverfundraising.com
⏱ Timestamps
00:00 - Welcome and intro to Clay Buck 03:20 - Why quiet stories outperform tearjerkers 08:45 - The three-legged stool: donors, nonprofits, and beneficiaries 13:30 - Donors aren't customers: a fundraising reframe 17:00 - Giving as an act of mattering and belonging 19:30 - Donors are data: what your CRM is really telling you 26:00 - Clay's personal story on being too much and being enough
📌 Resources Mentioned
- Clay Buck, Next River Fundraising: nextriverfundraising.com
- Clay on LinkedIn: TKBuck
- Well Told Nonprofit Storytelling Conference, April 30, 2026, Fargo, ND and online: wetellwell.com
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📣 About Tellwell the Podcast
Tellwell: The Podcast is hosted by Max and brought to you by Tellwell, a strategic storytelling agency helping nonprofits raise more money, build stronger communities, and share stories that matter. Each episode features honest conversations with nonprofit leaders, fundraiser
A one-day gathering for nonprofit leaders ready to tell stories that move people to action. Join us at The Magic Factory at Brewhalla for hands-on sessions with master storytellers, practical frameworks you can use immediately, and a community that gets the work you do. Early bird tickets start at $127 in-person or $47 virtual. Register at welltoldconference.com