Developing and maintaining new business accounts is hard enough as it is without our shooting ourselves in the foot needlessly. In the next few episodes, Mike is going to remind us of many practices that need to be eliminated if we are going to grow a profitable travel business. What you are about to hear will not be anything new. Rather, it will more likely resemble "a blinding flash of the obvious." That being said, we all can use from time to time a gentle reminder of how things actually work. Take a listen.

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