Interview with Richard R. Shapiro, Founder and President of The Center For Client Retention

Richard R. Shapiro is Founder and President of The Center for Client Retention (TCFCR) and a leading authority in the areas of customer experience, brand loyalty, and customer retention.  For over 25 years, Richard has spearheaded research conducted with millions of customers from Fortune 1000 companies, compiling the ingredients of customer loyalty and what drives repeat business.  He authored two best-selling books: The Welcomer Edge: Unlocking the Secrets to Repeat Business and The Endangered Customer: Eight Steps to Guarantee Repeat Business.

Interview with Akhil Prasad, Director Country Counsel India and Company Secretary at Boeing

TerraLex is presenting multicultural perspectives by leading professionals. These perspectives on contemporary issues will help lawyers and business people work better together.

This episode features Akhil Prasad, Director, Country Counsel India and Company Secretary at Boeing. Akhil has over 20 years’ experience as an In-House Counsel and has worked with legal teams spread across different countries. Listen to him discuss his origin story and the power of resilience and perseverance. In this episode Akhil shares his accumulated wisdom and offers inspiring insight that any professional can gain value from – especially during these trying times.

Interview with Brad Hildebrandt of Hildebrandt Consulting LLC

Brad Hildebrandt, a leading expert on the management of the legal profession, formed Hildebrandt, Inc. in 1978 to provide a broad range of management and consulting advice to law firms, law departments and government agencies. Hildebrandt Consulting LLC provides strategic consulting services specializing in strategic advice and implementation, research, mergers and acquisitions and other unique situations. The firm’s worldwide knowledge of the profession is unparalleled and serves clients in North and South America, Europe, Asia and Australia.

Mr. Hildebrandt’s extensive knowledge of the legal profession and unique understanding of the dynamics of professional services firms have led him to become the leading global authority on the business of the practice of law.

Interview with Pamela Cone of Amity Advisors

This episode features Pamela Cone of Amity Advisors, a social impact consulting firm for legal and other professional service firms. This eye-opening episode focuses on Environmental, Social, and Corporate Responsibility (ESG). Pamela’s role concentrates on helping firms move from fragmented, “random acts of kindness" to a robust, holistic and compelling corporate social responsibility and sustainability program. Listen to her offer tremendous insights on the importance ESG plays in working with clients.

Charlie Steele is a Partner in Forensic Risk Alliance’s Washington, DC office. Charlie is a former senior U.S. Treasury Department and Department of Justice official with more than 30 years of government and private-sector experience in civil and criminal compliance, investigations, enforcement, and litigation matters, in a variety of industries and sectors. For the past several years he has specialized primarily in Economic Sanctions and Bank Secrecy Act/Anti-Money Laundering (BSA/AML) matters.

Charlie’s most recent government service was as Chief Counsel for the Office of Foreign Assets Control (OFAC). In that role, he led the team of lawyers providing legal advice and support to OFAC and other Treasury Department personnel in the formulation, implementation, and enforcement of economic sanctions, in furtherance of U.S. national security and foreign policy goals.

TerraLex is presenting multicultural perspectives by leading professionals. These perspectives on contemporary issues will help lawyers and business people work better together.

This episode features Charlene Wandrisco, Director and Senior Attorney and Jana Friedman, Managing Director and Senior Attorney of American Airlines. Listen as they discuss their roles and the pivot the airline industry took throughout the Coronavirus pandemic over 2020.

TerraLex is presenting multicultural perspectives by leading professionals. These perspectives on contemporary issues will help lawyers and business people work better together.

This episode features Rodolfo (Rudy) Rivera, Chief International Counsel at Fidelity National Financial Inc, and Board Member of the Association of Corporate Counsel. Rivera is a well-known figure in the US in-house legal market. He manages all of Fidelity’s corporate and litigation matters outside of the US, and has had a particular focus on Latin America in recent years. Rivera was ultimately responsible for the successful opening of a Fidelity National Title office in Mexico, opening an extremely significant new market for the company.

TerraLex is presenting multicultural perspectives by leading professionals. These perspectives on contemporary issues will help lawyers and business people work better together.

This episode features Pedro Villa, General Counsel at Platinum Companies. Listen to Pedro discuss the process and transition from working in Private Practice to working In House – from lifestyle changes to learning to navigate business issues, Pedro offers a firsthand account on the differences between these two worlds.

This episode features Dr. Larry Richard, Founder & Principal Consultant at  LawyerBrain. Dr. Larry Richard is recognized as the leading expert on the psychology of lawyer behavior. He has advised dozens of AmLaw 200 law firms on leadership, management, and related issues such as teams, change management, talent selection, assessment, and other aspects of strategic talent management. Widely known as an expert on the lawyer personality, he has gathered personality data on thousands of lawyers. 

TerraLex is presenting multicultural perspectives by leading professionals. These perspectives on contemporary issues will help lawyers and business people work better together.

This episode features Ignacio Abella, Editor - Benchmarking (Latin Lawyer). Ignacio is responsible for expanding the two leading benchmarking publications of Latin Lawyer: Latin Lawyer 250 and Latin Lawyer National, which are based on over 20 years of research into the Latin American legal market. His prior experience includes setting up The Latin American Lawyer, a publication by Iberian Lawyer solely focusing on the legal market in Latin America; as well as devising, editing and launching Chambers Latin America, a directory based on client-led intelligence about the Latin American legal market.