Your work day is filled with them—people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This session will detail specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Taking into account the modern issues that play into our work, including technology, generation gaps, and language barriers, researcher Amy Cooper Hakim and a panel of executives who have expertly handled many of these situations, will guide … [ more ]