That DigiPod

In this slightly shorter episode of 'That DigiPod' Dipesh sits down, in person, with Jane Ferguson  Head of Product within the BT Digital team. Jane talks about her career as a product leader, the set backs, obstacles she's overcome and how she categorises product into 4 key areas: Leadership, Strategy, Delivery & Performance. Tune in for this inspirational podcast- it's not one to be missed!

In this episode of That DigiPod Dipesh is joined by Nick Lane MD Customer Service – BT Consumer division (BT, EE and Plusnet). Nick leads over 17,000 Customer Care experts  helping to deliver a personal, local service and creating standout customer experiences.

In this episode Nick talks through his nearly 20 year career in creating world class personalised customer experiences. Nick discusses the challenges of leading during covid, how setting high standards leads to better customer satisfaction, the importance of being data driven, we also get Nick's views on the new BT digital unit and much more!

Please get in touch and let us know what you think it takes to create a world class product, people and culture - email us at [email protected] 

That Digipod focuses on personal stories from high performing individuals to hear what they say it takes to create a world class product, people and culture. Hosted by BT Product Owner Dipesh Joshi

This episode focuses on BT's digital journey.  Dipesh is joined by leading product strategist Sil-Mon Li. Sil explains his role in helping to shape the digital product strategy for three brands: BT, EE and Plusnet. We learn about the challenges he has faced and talk about the bright future of the new BT digital unit. This is one not to be missed! 

Join us as we speak to some of the most inspirational cross-industry leaders to hear their views on what it takes to create a world class product, people and culture.