That Plumbing Podcast

That Plumbing Podcast episodes:

• 06.27.2024

  TPP #27 - From Rehab To That Plumbing Podcast w/ Josh B.

  Send us a Text Message. * If you are struggling with alcohol or substance abuse please reach out to me directly. THERE IS HOPE!  In this episode, we're switching it up by having  Josh interview me on how I got into...

  
• 06.20.2024

  TPP#26 -Building the Future: Creating an Apprenticeship Program w/ Grant G. and Josh B.(@SleepyPlumbr)

  Send us a Text Message. In this episode, I had Josh B. and Grant G. back on to talk about the new apprenticeship program he is developing at his company.  We talk about the challenges and GREEN FLAGS during the...

  
• 06.11.2024

  TPP#25 - Improving Mindset w Josh B. (@SleepyPlumbr)

  Send us a Text Message. Mindset is a huge component of success in any endeavor in life,  not just service plumbing.   Client interaction is the cornerstone of service and without the right mindset, you will receive mediocre results at...

  
• 05.29.2024

  TPP#24 - Plumbing Apprenticeship FAQ

  Send us a Text Message. In this episode, I go over some of the most common questions I have been asked about a plumbing apprenticeship.  I review the pros and cons of union, the differences between service, new construction, and...

  
• 05.22.2024

  TPP#23 - Working at Roto-Rooter, New Construction vs Service, and Leadership vs Managers w/ Ty and Josh B.(@SleepyPlumbr)

  Send us a Text Message. In this episode, Josh and I speak with Ty, a 2nd generation plumber who comes from Roto-Rooter where he was the service manager for some time.   He shares his experience working for one of these...

  
• 05.08.2024

  TPP#22 - Private Equity, Maintaining a Positive Mindset, Hourly vs Commission, and Apprentice Expectations w/ Mack and Josh

  Send us a Text Message. In this episode, I had Josh and Mack back on to talk about various topics ranging from the private equity situation in the trades, Practical ways to maintain a positive mindset,  commission vs hourly, and...

  
• 04.29.2024

  TPP# 21 - Plumbing Over College, Tips for Apprentices, and Understanding Service w/ Josh Burleson (@sleepyplumbr)

  Send us a Text Message. In this episode, I had a chat with Josh Burleson ( @Sleepyplumbr ) about how he dropped out of college and got into plumbing.  We also discuss service, the advantages of maintenance calls, and social media.  Josh...

  
• 04.23.2024

  TPP#20 - Being a Better Tech, Social Media Usage, and Worst Jobs w/ Mack

  Send us a Text Message. In this episode, I talk to Mack about being a better technician, social media usage, and our worst jobs.   Check us out on YouTube @BrandonThePlumber Email: [email protected] Mack:Plumb_AZ Video podcast is not available on YouTube.  Check us out...

  
• 03.07.2024

  TPP#19 - 4 Reasons Plumbing is Better Than Your Current Job w/ Mack

  Send us a Text Message. In this episode, Mack and I talk about the 4 main reasons one should consider switching to plumbing as a career.  Contact: [email protected] Plumb_AZ 

  
• 01.22.2024

  TPP#18 - From College Student to Plumber w/ Mack (a.k.a. Plumb_AZ)

  Send us a Text Message. In this episode, I had the pleasure of talking to Mack (a.k.a. plum_AZ) About his journey from deciding to leave college and become a plumber to posting  videos online. We also discussed overcoming the broke, fix, mentality...

  
• 01.16.2024

  TPP#17 - What Makes a Good Service Manager? w/ Grant G.

  Send us a Text Message. In this episode Grant and I discuss what makes a good service manager.  I recently took a leadership position at my company and we break down the dos and dont's in the trades. Reach out for...

  
• 01.02.2024

  TPP#16 - 3 Red Flags of an Apprenticeship w/ Grant G.

  Send us a Text Message. In this episode, I discuss some red flags in an apprenticeship program with Grant. Finding the correct company with the right philosophy and culture is key.  Contact me for FREE coaching!  [email protected]

  
• 12.21.2023

  TPP#15 - The Future of Tankless Service w/ Michael S. of Tankless Evolution

  Send us a Text Message. In this episode, I talk to Michael S, with Tankless Evolution here in Phoenix.  We discuss his unique approach to educating the customer with his patented tankless trailer that allows the customer to go uninterrupted during...

  
• 12.19.2023

  TPP#14 - Anatomy of a Service Call (pt.3): Option Building and Value Stacking

  Send us a Text Message. In this episode, I talk about how it all comes together by value stacking and creating options. I go over different techniques to develop  options and how to add value instead of discounting your price.

  
• 12.13.2023

  TPP#13 - Anatomy of a Service Call (pt.2): Diagnosing

  Send us a Text Message. In this episode, I talk about diagnosing using the 3 vitals. This is one of the most important skills we provide as a professional tradesmen.  Accurately finding the root cause of an  issue and providing options...

  
• 12.11.2023

  TPP#12 - Anatomy of a Service Call (pt.1): On-Site Arrival

  Send us a Text Message. In this episode, I start to break down the anatomy of a service call.  Starting with the on-site arrival, I discuss key points to start to building trust and a relationship before we even arrive.

  
• 12.08.2023

  TPP#11 - A Technician's Perspective

  Send us a Text Message. In this episode, I talk about what I believe it takes to motivate a team, build culture,  and get them to adopt this philosophy.  As a technician myself, this is what I would love to see...

  
• 12.05.2023

  TPP#10 - Objection Handling w/ Cesar L.

  Send us a Text Message. In this episode, I sat down with my good friend Cesar L.   We talk about the different types of objections and how to overcome them.

  
• 12.04.2023

  TPP#9 - Allow the Client to Choose

  Send us a Text Message. This episode I talk about the concept of letting the customer make their own decisions.  We need to stop prejudging and making financial decisions for the customer and let them do that themselves. This is  achieved  ...

  
• 11.30.2023

  TPP#8 - 3 Soft Skills for Success

  Send us a Text Message. In this episode, I talk about the 3 most important skills, other than plumbing, that every service technician should master: Listening, Confidence, and Communication.  Contacts me: [email protected]

  
• 11.27.2023

  TPP#7 - 3 Challenges with Service Plumbing

  Send us a Text Message. In this episode, I talk about 3 challenges facing  modern service Plumbing, how we got there, and how we can overcome them. 

  
• 11.19.2023

  TPP#6 - Overcoming Broke/Fix Mentality w/ Grant G.

  Send us a Text Message. In this episode, I have the pleasure of sitting down with Grant G. to talk about the current state of the service plumbing industry and what we can do to start improving the customer service...

  
• 11.17.2023

  TPP#5 - What are the 3 Vitals to Every Call?

  Send us a Text Message. Are you checking the three vitals at every call?  Just like a doctor, plumbers have vitals to the Plumbing system that should be checked during every visit.  Age, pressure, and water quality.  These are the three leading causes...

  
• 11.16.2023

  TPP#4 - Education Over Persuasion

  Send us a Text Message. Is sales evil? That greatly depends on the intention behind your tactics.  In this episodes I talk  about the idea of building trust, educating the customer, presenting options, and letting them choose instead of trying to...

  
• 11.13.2023

  TPP#3 - The Drain Call Process

  Send us a Text Message. In this episode, I discuss my approach to running drain calls. I think it’s crucial to structure the call so that you do not end up in a situation where you’re not getting paid for...

  
• 11.08.2023

  TPP#2 - What is Service?

  Send us a Text Message. In this episode, I discuss what it means to provide service in the plumbing field. Mostly, it’s about the little things that add up to a great customer experience. We also want to listen to...

  
• 11.07.2023

  TPP#1 - 3 Reasons to Become a Service Plumber

  Send us a Text Message. In this episode, I discuss the  3 reasons you should consider being a residential service plumber: pay, job security, and autonomy. Service plumbing, and the trades in general, are a great career opportunity for the foreseeable...