In today's fast-paced business environment, IT organizations are expected to do more than just keep the lights on. They are expected to add value to the business by enabling growth, driving innovation, and improving operational efficiency. To accomplish this, IT organizations must constantly measure their own operational success and impact to the business. 

In today’s podcast episode, Keith Cole, IT Operations Manager at NTT DATA Services, shares how qualitative and quantitative data can provide valuable insights into how well IT is performing, how it is contributing to the business, where improvements can be made, and more.

In recent years, ITOps has emerged as a critical area of focus for companies looking to optimize their IT infrastructure and ensure that their systems are reliable, secure, and efficient. The need to shift to new technology is especially relevant for brick-and-mortar organizations, which face unique challenges in integrating their physical operations with digital systems. 

In today's podcast episode, Ehab Tarabay, Head of Workplace IT Services at TMF Group, shares with us how ITOps is evolving to support brick-and-mortar businesses. Ehab also provides insights into how companies can effectively manage their IT operations in this rapidly evolving landscape.

Even the best teams can encounter outages. Sometimes there are environmental anomalies in the data center or a component failure that leads to unplanned downtime. In this episode, we explore how IT teams can limit the impact of outages to business operations and resolve them when they arise.

In today's episode, Scott Lee, AVP for Infrastructure and IT Ops at Arch Mortgage, shares with us some essential tips and strategies on disaster preparedness and recovery.  

What will 2023 hold for ITOps? As we look back to 2022, its stellar growth for many companies and positive hiring trends, we hope that 2023 is even more successful for those involved in ITOps. In this episode, we take a deep dive into our predictions for 2023 and the future of ITOps.

In today's episode, we sit down Mark Swartz (Qtis AI's Co-founder and Co-CEO), William Connors (IT Director for the Noble Group), and Nigel Peacock (Global IT Leader).

Join us as we share our thoughts and 2023 predictions on technology, AI, and more. 

Are you finding it harder and harder to rationalize your budget? Are you doing something wrong with your tactics? Is there something missing from your presentation? 

In today's podcast, Global IT leader, Nigel Peacock, is here to give his insights on what you can and should do to justify your IT budget.

Undoubtedly, technology has played a vital role in the restaurant scene, whether recruiting new employees, scheduling staff, or serving customers. But with the latest innovations, has technology become more of a burden or something that every stakeholder should embrace?

Join us in today's episode as we sit down with William Connors, Director of IT Operations for Ring International Holdings. He shares his insights on how technology has shaped the restaurant industry and more.

Rounding out our two-part Halloween special, Craig sits down with BigPanda NOC pros, Trey Roper and Jason Taylor as they get deep into some of their spooky NOC stories.

Check out episode 1 of our two-part Halloween series featuring spooky stories from Aaron Johnson, Brady Pannabecker, and Greg Schrank about their experiences in the NOC.

Growing IT Ops across multiple areas of business can be a daunting ordeal in and of itself but more so when tech analysts and specialists approach the development with something drastic. Mark Swartz, Co-Founder & CTO at Qtis AI, emphasizes the winning principle of small beginnings and gradual growth as he shares valuable lessons he’s learned during his extensive tech career.

Today, Craig is joined by Vish Nandlall, VP of Technology Strategy & Ecosystems at Dell Technologies. Listen in as they talk about what it’s really like to be living in tool sprawl - and the best ways to tackle it.