Good leaders know how to manage a team. Great leaders know how to manage themselves – their own thoughts and emotions, to better manage others. In today’s episode of The 19: Entrepreneur Edition, we sit down with Productive Learning President Lindon Crow to discuss the value that this skill, known as emotional intelligence, can have on a team’s productivity, morale, conflict-resolution and communication. You can find part 2 of this podcast here.
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This is The 19. In 19 minutes or less, game-changing insights from Orange Label, the leading response marketing agency for established brands that are driven by a fearless entrepreneurial mindset.
Hello and welcome back to The 19: Entrepreneur Edition! I’m Rochelle Reiter, President of Orange Label. We’re kicking off our first podcast of the new year with a two-part series on emotional intelligence. Listed by the World Economic Forum as a top job skill to have in 2020, emotional intelligence is about recognizing your own emotions to better manage interpersonal relationships. When used in business, this concept can create a better brand experience for companies and their customers. For over 20 years, personal development company Productive Learning has taught business leaders how to utilize emotional intelligence to create powerful cultures and brands. Here to tell us more about the relationship between emotional intelligence and the modern workplace is Productive Learning President, Lindon Crow. Lindon, welcome to The 19. We’re so excited to have you here today!
LC: Thank you, I’m excited to be here!
HOST: Awesome! Well, tell me a little about your career path and background.
LC: Sure, so if we go all the way back, I grew up I have two sisters and I have all female cousins. So growing up I started taking on a bit of the characteristic of an inquisitive person, a skeptical person wanting to understand why. And really, it was quite natural, right? I wanted to understand why all of these girls wanted to play house and tea, and didn’t want to play Frisbee and tag. I just didn’t get it.
Fast forward 20 years in college and I go into a psychology class and I realize, “Oh, that’s the mechanics of how the mind/body work. So that must be dictating how we make choices and decisions.” Now, I don’t think that I was thinking in college back to when I was young, but that kind of inquisitive nature as to why do people do what they do, I think that’s been with me for a long time. So, then I studied psychology, wanting to understand how the mechanics of the mind and body and emotions work. Also walked into a religious studies course, which I found fascinating because essentially that’s like the fuel that you put into the person – all the doctrines and dogma that they believe. So, now you’ve got the mechanics of the mind and the system, and you have the fuel that you put into the system and I found that kind of combination fascinating.
Fast forward a handful of years later, I walk into my first workshop and the workshop was with Productive Learning. Instead of talking about the world out there and how they function and what they believe about what’s going on in their system, they said, why don’t you look at yourself and try to figure you out? And that’s where I said, “Oh, woah, I don’t know that world at all.” So, that had me hooked. That was about 2010. So I started with Productive Learning in 2010.
HOST: Explain the value that Productive Learning provides to the corporate environment.
LC: Sure, so all of our work has a foundation in emotional intelligence. So, we’ll do workshops and seminars, or coaching, with executives. It could be departmental; it could be with the entire company and really what we’re doing is helping the individual understand themselves better as a system.