While success should be your professional goal, you need to stop fearing failure. Because when things don't go well or as planned, some important growth can happen.  What if failure was less of a dead end and more of an unexpected pit stop on your leadership journey? Learn to harness the power of failure, in [...]

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Busy or demanding times can make even the most effective managers fall into these common leadership mistakes. The problems can slow down a successful organization and take people's focus off your goals.  Many of the mistakes fall into the category of bad behavior. The good news is you can break these harmful habits easily. Let's [...]

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Even the most successful people need to consider if you can lead under pressure. It takes a different set of skills to get through stressful days and unexpected challenges.  Maybe you thought your position would be all smooth sailing. How do you navigate troubled waters? Find out some actionable strategies designed to strengthen your leadership [...]

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Leaders need to understand the reasons why you lose employees. People have always switched from one job to another. Usually, it's not a random choice.  Rather than trying to get a bulk discount for goodbye cakes, why not try to figure out if there are things you can do to convince good employees to stick [...]

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Leaders can immediately improve company culture if they learn how to answer employee questions. This is not just about the information you share but how you conduct yourself in that moment.  It can be easy, during busy times, to rush through responses or push them back to someday. Don't believe that employees are not reacting [...]

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Some simple steps can help you prevent some customer service mistakes. Employees may be costing your business money due to some common bad habits.  Often, these are a sign of training that didn't go deep enough, considering the entire customer experience. Let's reinvigorate your sales process, in this week's episode of The 2 Minute Takeaway [...]

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While you want to improve your performance on the job, you may not know how to get more success at work. I believe four key areas can help provide a useful roadmap.  In most cases, these involve making little adjustments that can pay off in a big way. And one of them, believe it or [...]

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Whether you're focused on customers or employees, you need to understand that mixed messages hurt your business. This kind of communication can easily start to happen in successful organizations.  If you don't correct it, then it can become a form of self-sabotage, costing you big bucks and opportunities. Let's make sure the messages you are [...]

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If you're concerned about employee retention and engagement, then you should find your business heroes. These are the people who make a big difference in your organization, even though many of them do this under the radar.  Take the time to identify these people and use them as a template that can inspire others to [...]

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If you feel like you need to start using nametags at work, then your business may need some strategic retention tips. These can help you hold on to more of your top performers.  And while paying more may work in some situations, a pay raise may not be enough to retain someone if your competition [...]

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