Do you ever feel like you need to improve how you prepare for your big moments at work? These are career-defining opportunities and you need to be at your best. There's no reset or do over button.  Recently, I was inspired by this high level of performance while talking a group of specialized photographers. They [...]

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Personalized coaching in 2025 could open the door to new opportunities and career advancement. Getting started can be intimidating and some fear any kind of negative feedback.  Let's break down some of the benefits of personalized coaching. You may also learn to change your relationship with feedback. Get better in this week's episode of The 2 Minute [...]

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How are you at making good decisions when you get bad news? Because some people will rush into a solution, as soon as they hear the bad news.  This may not be a case where speed helps you. In fact, it could be limiting your options or putting too much of the decision-making process on [...]

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Do you have a fear of costly mistakes at work? For some, it represents their greatest workplace fear. Take a deep breath.  While you don't want to make mistakes on the job, sometimes they are inevitable due to conditions outside your control. In other cases, the problems may be easily fixed if you pump up [...]

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On the job, things will go wrong and it's important to know how to turn a negative into a positive at work. These are the moments when you don't get something, like a promotion or an opportunity to do something new and exciting.  In these moments, it's understandable that you're frustrated but how long should [...]

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Don't expect good nonverbal customer service to happen by accident. Often, it is about superior training from leaders and buy-in from employees.  Once the techniques are embraced, the process can become a valuable second nature. But to get there, you may need to let go of some bad habits. Let's energize your customer service in [...]

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Smart leaders know that before you sign the contract, you need to think about the road ahead. Often, some are so thrilled by a new agreement that they only consider the immediate benefits and not any potential challenges that could emerge later on.  That can lead to problems, lost time, and regret. Find out how [...]

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Leaders can improve teamwork with recognition programs. But the programs may need to be adjusted from something traditional, like an employee of the month award. Instead, you want your employee recognition programs to be tied to actions and values that are all about teamwork. Find out how you can reward this kind of excellence and [...]

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If you've ever had a customer service experience where you felt like you were talking to a robot, then you'll appreciate this authentic customer service tip. Customers want to speak with real people and not a bunch of memorized catchphrases.  It's a common problem, in the world of sales, but one that can be easily [...]

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Life in 2025 will likely present more work-life balance challenges for professionals. In our last episode (#711), we talked about some of the top ones you're dealing with. Let's continue the discussion with two more common work-life balance challenges. Plus, you'll learn some actionable solutions to these common problems. Get balanced or re-balanced on this [...]

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