The 229 Podcast

October 18, 2024: In this special Cybersecurity Awareness Month episode of UnHack (the Podcast), Drex DeFord speaks with Lisa Bisterfeldt from St. Luke’s Health System about her journey from public health to leading cyber resiliency efforts. They highlight the Health Sector Coordinating Council’s Cybersecurity Working Group (CWG) and its free, scalable resources to help healthcare organizations respond to and recover from cyber incidents. 

Key Points:

• 01:06 Health Sector Coordinating Council Overview
• 02:08 Guest Introduction: Lisa's Journey in Cybersecurity
• 09:17 Collaborative Cybersecurity: Bridging Gaps in Communication
• 10:38 OCCI: A Practical Tool for Hospital Incident Command
• 11:43 CHIRP: Enhancing Incident Response Planning
• 15:47 Executive Checklist: Empowering Healthcare Leaders

Completely free and incredibly useful stuff that's produced by the Health Sector Coordinating Council's Cybersecurity Working Group:

• Operational Continuity – Cyber Incident (OCCI)
• Coordinated Healthcare Incident Response Plan (CHIRP)

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October 17, 2024: Josh Howell, Sales Engineering Manager (Healthcare East/Central) at Rubrik, and David Houlding, Director of Global Healthcare Security and Compliance Strategy at Microsoft Join Sarah and Bill for a Webinar. They delve into how their integrated approach strengthens cybersecurity and disaster recovery for healthcare organizations. How do cloud migrations and zero-trust architectures enhance security and cost-efficiency, especially in an industry prone to ransomware? The conversation highlights the complexity of modern healthcare environments, from multi-cloud infrastructures to compliance challenges. 

Key Points:

• 02:37 Microsoft and Rubrik Partnership
• 09:40 Ransomware Resilience and Data Recovery
• 21:46 The Importance of Zero Trust Security
• 26:00 Risk Minimization and Cost Savings
• 27:50 Disaster Recovery in Cloud Migration
• 33:06 Security Challenges and Solutions in Cloud Adoption
• 47:32 The Human Element in Cybersecurity

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October 16, 2024: Sagnik Bhattacharya, CEO of Rhapsody Health, delves into the critical challenges of healthcare interoperability. How can health systems ensure seamless data exchange within clinician workflows, and what role does technology play in overcoming integration bottlenecks? The discussion uncovers the persistent issue of patient data quality and matching—can AI and machine learning truly transform these processes, or are we still far from resolving these complexities? With the rising expectations around AI in healthcare, particularly in radiology and medication management, Bhattacharya highlights the importance of solving that "last mile" integration.

Key Points:

• 01:56 Rhapsody's Role in Digital Health
• 03:51 Data Quality and Patient Identity
• 06:38 Integration Challenges and Solutions
• 14:32 AI and Data Science in Healthcare

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October 15: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services, Erica Williams, Regional Technology Officer - Texas at Ascension,  Kendall Brown, Sales Director at CenTrak, and Gretchen Tegethoff, VP, Strategic Relationships at ELLKAY join Sarah live from SOAR. They discuss their career journeys, focusing on the challenges and triumphs they have faced. What role do mentors and role models play in achieving career success? How do leaders ensure that succession planning and mentorship pave the way for future leaders? The episode highlights the significance of self-care and self-investment, addressing questions about maintaining balance in high-pressure roles. As networking and community-building take center stage, the leaders share thoughts on the importance of staying connected. How can healthcare professionals effectively manage their personal and professional development?

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October 14, 2024: In honor of Cybersecurity Awareness Month, Errol Weiss, CSO of Health-ISAC, shares insights into the challenges and importance of information sharing within the cybersecurity landscape. Why do many organizations hesitate despite the clear benefits? Errol and Drex DeFord discuss overcoming barriers like leadership resistance and legal concerns, as well as practical steps for getting started. They highlight free, industry-wide resources created by HISAC that any organization can leverage to improve its cybersecurity posture.

HISAC’s free resources are available to help you enhance your security programs. Check them out here: 

• Health Sector Coordinating Council
• Health Information Sharing and Analysis Center: Health ISAC
• Measure Effectiveness Documents

Key Points:

• 02:05 Errol's Journey
• 04:51 The Importance of Information Sharing
• 06:17 Overcoming Barriers to Info Sharing
• 09:48 Document Overview and Benefits

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October 10, 2024: Dwight Raum, CDIO at Rochester Regional Health, explores the evolving role of technology in healthcare, asking how vital a strong technical foundation is for leaders in an increasingly complex digital environment. With cybersecurity threats and data governance becoming more critical, how can healthcare organizations balance innovation with operational excellence? Dwight reflects on the growing importance of artificial intelligence and automation, questioning how leaders can responsibly integrate AI while maintaining patient safety. 

Key Points:

• 04:25 The Importance of Architecture
• 10:22 Innovation and Special Teams
• 18:54 Organizational Change Management
• 20:16 Future Trends in Healthcare

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October 9, 2024: Kerri Gallagher, President and COO of First Health Advisory, dives deep into leadership, culture, and the challenges of cyber resilience in healthcare. Kerri shares her insights on the critical traits she looks for in new hires, balancing technical skills with the ability to collaborate effectively. As healthcare entities face growing cyber threats, how should organizations prepare to mitigate risk? Last, Kerri discusses the importance of being proactive, from comprehensive assessments to prioritizing actions for cybersecurity resilience. 

Key Points:

• 01:09 Building a Culture of Excellence
• 06:04 Cyber Resilient Digital Health
• 11:56 Beyond the Next Too
• 15:28 Engaging with First Health Advisory

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October 8: Today on TownHall Brett Oliver, MD, CMIO at Baptist Health speaks with Carrie McHenry, Care Transition Manager at Clarion Hospital (PA). They discuss Clarion Hospital’s award-winning care coordination program and its achievements like drastically reducing readmission rates for COPD and pneumonia. Carrie explains the practical steps taken to assist patients post-discharge, focusing on social determinants of health. They explore the ease of tracking patients' needs and outcomes using tools in their MEDITECH Expanse platform— including Business and Clinical Analytics, and the importance of community-based resources and trust in rural healthcare. What are the keys to reducing hospital readmissions? How can technology and local knowledge be leveraged for better patient outcomes? What future expansions and challenges lie ahead for such healthcare programs?

MEDITECH's Population Health solutions

Learn more about MEDITECH Expanse

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October 3, 2024: Colin Banas, CMO at Dr. First, is joined by Lacy Knight, CMIO of Piedmont Healthcare, and Jake Lancaster, CMIO of Baptist Memorial, to host a powerful webinar. They explore key issues such as the growing ubiquity of ambient listening and the need for better interoperability. Will AI's integration into healthcare lead to a reduction in physician workloads, or does it risk "de-skilling" the medical profession? How can organizations balance innovation with maintaining clinical rigor in training new doctors? As AI technologies progress, are they replacing jobs or simply shifting the skill sets required? 

Key Points:

• 10:23 Future of Integration
• 21:35 Interoperability Challenges in Healthcare
• 27:22 Challenges in Healthcare Data Interoperability
• 37:06 AI Governance in Healthcare
• 41:22 Rapid Cycle Implementation Process
• 46:53 Impact of AI on Healthcare Jobs

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October 2, 2024: Rebecca Woods, Founder and CEO of Bluebird Leaders, Maureen Nylin, Portfolio Manager at Oracle, and Dawn Whitney, Founder and CEO of ElevateX Leadership Collective, discuss the significance of building deep, authentic connections in healthcare leadership. What happens when female leaders in IT and healthcare break away from daily technology talk to focus on trust and friendships? How do vulnerability and transparency help executives overcome the isolation often felt at the top? Rebecca shares insights into balancing exponential business growth with maintaining the intimacy of leadership networks, while Maureen and Dawn reflect on the importance of authentic relationships and the power of community. This episode explores how such relationships influence leadership, personal growth, and even sales cycles without explicitly talking about technology itself.

Key Points:

• 02:19 Rebecca Woods on Bluebird Leaders
• 03:06 Perspective on Authenticity
• 04:34 The Future of SOAR

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