In this ‘3 Things’ episode, Lee talks about the tools we all need to use to identify quantitively if our changes and improvements are successful, our chosen measures and metrics. What 3 things do we need to bear in mind to use these tools effectively?  

KEY TAKEAWAYS

• Aligned to purpose. Ensure the chosen metric is the exact measure of the team’s success.
• Meaningful to each layer. The figures should be comprehensible and meaningful to all levels within the organisation. 
• To be actionable and solvable. The metric chosen should be affected by the actions and decisions of the change team. 

BEST MOMENTS
‘They should be aligned to a particular purpose, to a purpose of the team and that team’s purpose is to be aligned to that overall business purpose as well.’  

’Does every person on every team resonate with the measure or metric and the reason why they are there?’

‘Can you go away and understand where and why the gap exists? Are you empowered to actually resolve or close that gap with you and your team?’

VALUABLE RESOURCES
Business Problems Solved Podcast         

ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

CONTACT METHOD
You can contact Lee Houghton on 07813342194
[email protected] 
https://www.linkedin.com/in/lhoughton/