In various situations, our standards differ and in terms of change, improvement and problem solving it can be difficult to decide where to set expectations to regard goals and targets as being met. Lee defines the 3 things that need to be considered when setting standards.  

KEY TAKEAWAYS

• The standards need to be in line and support the reason why you are there. 
• They need to be visible and reviewable at the point of work, action or function. 
• They need to be simple, clear and address the operation required.  

BEST MOMENTS

‘It should be an expectation set on an outcome from a leader in line with the purpose of the team, the function, the department, the business and also in line with the direction that you’re heading.’ 

‘I often see standards in lever arch folders in cupboards and the cupboards are not actually in the place of the work they’re in an office somewhere.’

‘Standards are a mechanism to solve the problem between what we say and what everybody hears.’  

VALUABLE RESOURCES

Business Problems Solved Podcast         

ABOUT THE HOST

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

 CONTACT METHOD

You can contact Lee Houghton on 07813342194

[email protected] 

https://www.linkedin.com/in/lhoughton/