A typical service call runs two hours. But only about 30 minutes of it is spent face to face with the customer, and that small window is where trust gets built and decisions get made.

Most techs have never realized how little time they actually get, or how much rides on it.

Chris Elmore walks through a simple paper exercise that changes how you see every call. Map PRESS PLAY across a two-hour timeline and the picture gets clear fast.

Most of your time goes to the diagnosis and the repair, the technical work that everything depends on, and a smaller slice, about a quarter, is your time with the customer.

Both matter.

But because that customer window is so short, you have to be just as sharp there as you are with your tools.

You'll learn:

-Why only about 30 minutes of a two-hour call is customer-facing time -How to map PRESS PLAY across the timeline of a service call -Why that short window is where trust and decisions happen -The NFL comparison that reframes how you see your time on every job -Why objections get handled in the first 15 minutes, before they come up -Why you should practice the customer conversation as hard as the craft

🎧 Listen on the go:

Spotify: https://open.spotify.com/show/5DlsGABopPu9Qq9NNhK4hu

Apple Podcasts: https://podcasts.apple.com/us/podcast/windshield-time/id1386770507

All episodes: https://www.servextra.com/episodes/

Windshield Time is hosted by Chris Elmore. If this changed how you see your time on a call, share it with a tech who thinks the job ends at the repair.