In this exclusive Omni Talk episode live from the Walmart Seller Summit in San Diego, Mohit Puthuraya, VP of Seller Success, Marketplace, Walmart Fulfillment Services, and E-commerce, reveals how Walmart is prioritizing seller support through technology and human connection.

From AI-powered content enrichment to 15% cheaper fulfillment costs than competitors, Mohit breaks down Walmart's comprehensive approach to seller success. Discover how the platform leverages physical footprints for omnichannel advantages, why human-led support differentiates Walmart from automated competitors, and how new technologies like chatbots and bulk management tools are scaling seller operations.

🔑 Topics covered:

- The four pillars of customer experience: assortment, pricing, convenience, and trust

- How WFS costs 15% less than competitors while delivering faster service

- Multi-channel fulfillment enabling sellers to serve other marketplaces

- Physical-digital integration through QR codes and endless aisle shopping

- AI-powered tools for content enrichment and bulk management

- Why human-led support beats pure automation for seller success

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#sellersuccess #walmartmarketplace #wfs #ecommerce #retailtech #omnitalk #marketplacesellers #fulfillmentservices #aitools #sellersummit #retailpodcast

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