In this episode, the last one for 2025, Sam chats with Jon from Mansfield Debt Recovery about the realities of debt collection for small business owners.

With more than half of Australian small businesses experiencing cashflow-negative months due to late payments, understanding when and how to engage a debt collector is essential.

Jon walks through the key moments to seek help, what the debt-collection process actually involves, the red flags to watch for, and the common myths around what debt collectors can and can’t do.

Mansfield Debt Recovery supports tradies and small businesses across North-East Victoria with a respectful, fair, and practical approach to getting businesses back into the black.

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Need some assistance with Small Business Debt Recovery - chat to Jon - 0455 629 621

Follow on Facebook or send an email to [email protected]

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If you enjoyed this episode, hit subscribe, share it with a fellow small business owner, and leave a review. It all helps more people find the show.

While you are on the website, check out my Small Business Kickstart Kit. It includes a one-page business plan, simple social media calendar, marketing checklist, and plug-and-play Canva templates. Instant download at samhicks.com.au.

You can also sign up for the 5-Minute Business Boost newsletter, or explore how we can work together on your business:

• small business consulting,

• marketing strategy,

• social media and digital marketing,

• workshops,

• mentoring, or a

• focused 1-hour training session.

New podcast episodes and the weekly newsletter drop every Wednesday at 10am.

Follow me on social media (@samhickscomau) and remember in small business, anything is possible.

#smallbusiness #smallbusinessconsulting #marketingstrategy #businessdevelopment #5minutebusinessboost #podcast #smallbiz #regionalbusiness #samhicks

In this episode of the 5-Minute Business Boost, Sam sits down with Henry Monahan, Business Development Manager for VIC/TAS at Coalition Insurance Solutions — one of the world’s leading cyber insurance and security providers. Coalition protects more than 85,000 policyholders globally and is backed locally by Allianz in Australia.

Henry brings a rare mix to the table: deep cyber-risk expertise and the fact that he’s a certified BBQ judge who has competed in the US. Yes — he can talk ransomware and ribs in the same sentence.

This conversation delves into what’s really happening in cyber insurance right now — especially for small businesses and the brokers supporting them.

In this episode we cover: • How Henry found his way into cyber insurance • The biggest shifts and trends shaping the cyber insurance market • How hackers actually target Australian businesses (hint: blanket-scanning, RDP exposures, and mass-exploitation tactics) • The most common vulnerabilities small businesses overlook • What practical steps businesses can take today to stay protected • How Coalition’s “active cyber insurance” works — including real-time scanning, monitoring, incident response, and in-house security support • Why Coalition’s data-driven model significantly reduces claims compared with traditional insurers • The value of proactive IT support for SMEs • How Coalition is democratising cyber insurance for businesses of every size.

Website: https://www.coalitioninc.com/au

LinkedIn: Search Coalition Cyber

Looking for a broker? Try Community Insurance Solutions

1300 132 983 | [email protected]

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If you enjoyed this episode, hit subscribe, share it with a fellow small business owner, and leave a review. It all helps more people find the show.

While you are on the website, check out my Small Business Kickstart Kit. It includes a one-page business plan, simple social media calendar, marketing checklist, and plug-and-play Canva templates.

Instant download at samhicks.com.au.

You can also sign up for the 5-Minute Business Boost newsletter, or explore how we can work together on your business:

• small business consulting,
• marketing strategy,
• social media and digital marketing,
• workshops,
• mentoring, or a
• focused 1-hour training session.

New podcast episodes and the weekly newsletter drop every Wednesday at 10am.

Follow me on social media (@samhickscomau) and remember: in small business, anything is possible.

#smallbusiness #smallbusinessconsulting #marketingstrategy #businessdevelopment #5minutebusinessboost #podcast #smallbiz #regionalbusiness #samhicks

In this episode of the 5-Minute Business Boost, I am unpacking one of the most important tools in your marketing toolkit: your value proposition. It’s the simple, powerful sentence that tells customers who you help, what problem you solve and why you’re the best choice.

If your messaging feels a bit fuzzy or you struggle to explain your business without rambling, this episode will help you sharpen your clarity fast.

You’ll learn:

• Why a strong value proposition matters more than ever

• the three questions every value proposition must answer

• the most common mistakes small business owners make

• a simple framework to write your own one-liner

• real examples across different industries

• a quick exercise you can do in under two minutes

This episode is designed to help small business owners simplify their message, stand out from competitors and create marketing that actually makes sense to customers.

If you enjoyed this episode, hit subscribe, share it with a fellow small business owner, and leave a review. It all helps more people find the show.

While you are on the website, check out my Small Business Kickstart Kit. It includes a one-page business plan, simple social media calendar, marketing checklist, and plug-and-play Canva templates. Instant download at samhicks.com.au.

You can also sign up for the 5-Minute Business Boost newsletter, or explore how we can work together on your business:

small business consulting, marketing strategy, social media and digital marketing, workshops, mentoring, or a focused 1-hour training session.

New podcast episodes and the weekly newsletter drop every Wednesday at 10am.

Follow me on social media (@samhickscomau) and remember: in small business, anything is possible.

#smallbusiness #smallbusinessconsulting #marketingstrategy #businessdevelopment #5minutebusinessboost #podcast #smallbiz #regionalbusiness #samhicks

In this episode, Sam demystifies the buzzword “omnichannel” and breaks it down into something practical, achievable, and genuinely helpful for small business owners.

If your Instagram, website, Google Business Profile, and email list all feel like separate versions of you, you don’t have an omnichannel strategy — you just have a bunch of channels.

Today, we fix that.

Sam unpacks what omnichannel actually means, why customers now expect it, and the simple steps you can take to create a consistent brand experience across all the places your business shows up.

What is covered:

– The difference between multichannel and omnichannel (and why it matters)

– Why consistency beats being “everywhere”

– How to choose the right core channels for your business

– Simple ways to make the customer experience feel seamless

– Light-touch data tips that don’t require complicated software

– How to “create once, distribute smart” to save hours every week

– A 30-day experiment you can try to get started

Who it’s for:

Small business owners, makers, service providers, and anyone juggling multiple online platforms and wanting a clearer, calmer way to market their business.

If you love the episode… subscribe, share, and like. I’d love a review, or let me know about a future topic.

While you’re on the website, check out my Small Business Kickstart Kit — it’s a one-page plan, social media calendar, marketing checklist, and Canva templates, all ready to go. Instant download at samhicks.com.au.

Sign up for the 5-Minute Business Boost ® newsletter, or see how we can work together to achieve your small business goals — whether through mentoring, attending a workshop, or a brief 1-hour course or even your choice of training.

Follow me on social media (@samhickscomau) and remember, anything is possible in business.

In this episode, Sam is joined by Lars Klint — Principal Developer Advocate at Atlassian, long-time Microsoft Azure MVP, author, trainer, community leader, classic car collector, and part-time wrangler of Australian Outback Internet.

Lars works deeply in the world of cloud computing, particularly within the Atlassian ecosystem (including Jira, Confluence, and DevOps tools) and Microsoft Azure’s global cloud platform.

He’s been in the software community for over 20 years and co-organises DDD Melbourne, one of Australia’s most inclusive developer conferences.

He also runs events with Microsoft, creates technical training content, and has spoken at more than 100 tech events worldwide.

And yes — he also lives on a farm in regional Victoria with llamas.

In this episode, we talk about:

• His new tech book — why write one when everyone says it pays little?
• How to run a side business while working full-time.
• How small steps can evolve into a thriving business or a long-term project.
• YouTube: with 200+ videos and over 3 million views, why he chose the platform and how small businesses can benefit from using it.
• Whether the internet is ready for Lars’ next move… rockets?

It’s a fun, honest, practical conversation for anyone juggling work, creativity, side hustles, tech, or big dreams on limited time.

Takeaway - make it fun.

Links

• Website https://larsklint.com/

• YouTube https://youtube.com/@larsklinttech

• Book https://www.manning.com/books/microsoft-azure-in-action

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If you love the episode… subscribe, share, and like. I’d love a review, or let me know about a future topic.

While you’re on the website, check out my Small Business Kickstart Kit — it’s a one-page plan, social media calendar, marketing checklist, and Canva templates, all ready to go. Instant download at samhicks.com.au.

Sign up for the 5-Minute Business Boost newsletter, or see how we can work together to achieve your small business goals — whether through mentoring, attending a workshop, or a brief 1-hour course or even your choice of training..

Follow me on social media (@samhickscomau) and remember, anything is possible in business.

In this candid episode, Sam shares the reality of small-business slip-ups — from misquotes and budget blowouts to those “oh no” moments when everything goes sideways. You’ll learn practical ways to pause, reset, and turn failure into forward motion.

You’ll hear about:

• How to handle mistakes without spiralling
• Why reflection beats self-blame every time
• Turning failure into feedback
• Using support networks for recovery
• Simple steps to regroup and rebuild confidence

Key Quote: “Success isn’t final, failure isn’t fatal — it’s the courage to continue that counts.” – Winston Churchill

Takeaway: Every setback is a setup for your next comeback. Learn it, fix it, move on — and keep building the business you’re proud of.

If you love the episode… subscribe, share, and like. I’d love a review, or let me know about a future topic.

While you’re on the website, check out my Small Business Kickstart Kit — it’s a one-page plan, social media calendar, marketing checklist, and Canva templates, all ready to go. Instant download at samhicks.com.au.

Sign up for the 5-Minute Business Boost newsletter, or see how we can work together to achieve your small business goals — whether through mentoring, attending a workshop, or a brief 1-hour course or even your choice of training..

Follow me on social media (@samhickscomau) and remember, anything is possible in business.

If you joined us for part 1 of this 2-part series, we talked about website etiquette — the dos, don’ts, and cringe-worthy moments to avoid online.

Today, we’re looking at part two: Social Media Etiquette for Small Businesses.

This is where most people get tripped up, whether it’s shouting in all caps, oversharing, or forgetting to fact-check before hitting “post.”

Let’s fix that together.

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If you love the episode… subscribe, share, and like. I’d love a review, or let me know about a future topic.

While you’re on the website, check out my Small Business Kickstart Kit — it’s a one-page plan, social media calendar, marketing checklist, and Canva templates, all ready to go. Instant download at samhicks.com.au.

Sign up for the 5-Minute Business Boost newsletter, or see how we can work together to achieve your small business goals — whether through mentoring, attending a workshop, or a brief 1-hour course or even your choice of training..

Follow me on social media (@samhickscomau) and remember, anything is possible in business.

Alright, business builders, here’s the big one — the moment you start thinking… “I think I’m ready to work with a marketing agency.”

It’s exciting, right? You’ve put in the hours, grown your customer base, and built something pretty special, but now you’re wondering how to take it to that next level.

That’s when most business owners hit this stage — you’ve maxed out your personal capacity, and now you’re asking, “Okay, who can help me scale?”

Well, today’s chat is for you. I am unpacking what it really means to be “agency ready.” You’ll hear how to prepare, what to expect, and which agencies across Australia are delivering results — depending on your business type and budget.

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Links:

1. King Kong – https://kingkong.co

2. Propel Digital – https://propeldigital.com.au

3. Where Are You – https://www.whereareyou.au

4. Digital Performax – https://hemantkalwani.com/blog/ecommerce-marketing-agencies-in-australia

5. Constructiv Digital – https://www.constructivdigital.com.au

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If you love the episode… subscribe, share, and like. I’d love a review, or let me know about a future topic.

While you’re on the website, check out my Small Business Kickstart Kit — it’s a one-page plan, social media calendar, marketing checklist, and Canva templates, all ready to go. Instant download at samhicks.com.au.

Sign up for the 5-Minute Business Boost newsletter, or see how we can work together to achieve your small business goals — whether through mentoring, attending a workshop, or a brief 1-hour course or even your choice of training..

Follow me on social media (@samhickscomau) and remember, anything is possible in business.

Your website is your first impression — your digital handshake. In this episode, we explore the golden rules of online etiquette for small businesses, covering website user experience, accessibility, and trust. Learn how to make your site more professional, user-friendly, and aligned with Australian best practices.

From reducing pop-up overload to using Aussie English that resonates with your local audience, this episode is packed with practical tips (and a few pet peeves) to help you stand out online for all the right reasons.

Next Episode will be Part 2 – Social Media Etiquette for Small Businesses: Learn how to stay kind, professional, and calm on every platform.

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If you love the episode… subscribe, share, and like. I’d love a review, or let me know about a future topic.

While you’re on the website, check out my Small Business Kickstart Kit — it’s a one-page plan, social media calendar, marketing checklist, and Canva templates, all ready to go. Instant download at samhicks.com.au.

Sign up for the 5-Minute Business Boost newsletter, or see how we can work together to achieve your small business goals — whether through mentoring, attending a workshop, or a brief 1-hour course or even your choice of training..

Follow me on social media (@samhickscomau) and remember, anything is possible in business.

In this episode of the 5-Minute Business Boost, Sam sits down with Lynda McAlary-Smith, Victorian Small Business Commissioner, to unpack how the VSBC helps business owners resolve disputes, cut red tape, and create a fairer playing field across Victoria.

Lynda shares insights from the front line — from supporting farmers through debt mediation to helping councils become genuinely small-business friendly. They discuss the top challenges facing business owners right now, the power of local networks, and why advocacy backed by real stories matters.

You’ll hear how the VSBC works behind the scenes with councils, banks and government to keep small business voices heard and ensure practical, low-cost solutions are available when issues arise.

If you run a business in Victoria, this chat will help you understand where to turn for support, what the Commission does, and how strong collaboration keeps our local economy thriving.

Learn more: vsbc.vic.gov.au

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If you love the episode… subscribe, share, and like. I’d love a review, or let me know about a future topic.

While you’re on the website, check out my Small Business Kickstart Kit — it’s a one-page plan, social media calendar, marketing checklist, and Canva templates, all ready to go. Instant download at samhicks.com.au.

Sign up for the 5-Minute Business Boost newsletter, or see how we can work together to achieve your small business goals — whether through mentoring, attending a workshop, or a brief 1-hour course or even your choice of training..

Follow me on social media (@samhickscomau) and remember, anything is possible in business.