Working in IT isn't always easy. There are certain aspects of the job that can simply be maddening.

In this episode, Geoffrey Wright, Global Solutions Owner for Mondelēz International, joins the show and we have a free-wheeling discussion about the 5 worst things about working in IT.

What we talked about:


- Every project needs a problem statement


- The illusion that tools will fix everything


- The relevance of SLAs vs. XLAs


- Technicians who do whatever they can to solve the problem


- People who hate their roles


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