New research has identified six elements to an apology, and the more of those elements you include, the more effective your apology. But not all six elements are equally valuable. Two are particularly crucial to having your apology accepted.

Show notes

Jackson State mistakenly demolishes wrong house (and issues awful apology)

An Exploration of the Structure of Effective Apologies by Roy Lewicki, Beth Polin, and Robert Lount

Source of Roy Lewicki quote