Sign up to save your podcasts
Or
Share The 72% eCommerce Gap: Why Your Customers Feel Disconnected
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
The 72% eCommerce Gap: Why Your Customers Feel Disconnected
In this 'espresso' episode, David Brier delves into the surprising disconnect between CEOs and customers when it comes to delivering a superior customer experience.
While 80% of CEOs believe they provide top-notch service, only 8% of customers agree.
David discusses the importance of making customers feel valued and empowered, highlighting the dangers of over-relying on automation and efficiency, which can strip away the human connection and leave a business feeling soulless.
Learn how to create joyful interactions that truly bond customers to your brand.
Sponsored by StoreConnect
Share your Real CUSStomer experience HERE
View all episodes
By StoreConnectIn this 'espresso' episode, David Brier delves into the surprising disconnect between CEOs and customers when it comes to delivering a superior customer experience.
While 80% of CEOs believe they provide top-notch service, only 8% of customers agree.
David discusses the importance of making customers feel valued and empowered, highlighting the dangers of over-relying on automation and efficiency, which can strip away the human connection and leave a business feeling soulless.
Learn how to create joyful interactions that truly bond customers to your brand.
Sponsored by StoreConnect
Share your Real CUSStomer experience HERE