Sign up to save your podcasts
Or
Share The 9th and 10th Commandments – Adios, Arrivederci, Bon Voyage – Saying Goodbye With Class
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
The 9th and 10th Commandments – Adios, Arrivederci, Bon Voyage – Saying Goodbye With Class
We’re finishing our podcast in this chapter on Tenacity’s 10 Commandments of Client Retention by combining the last two:
#9: “The end of a contract doesn’t have to mean the end of a relationship”, and
#10: “How you close a contract is just as important as how you open one.”
It’s been stunning to us over the years, to bear witness to the truly bad behavior of some contractors upon losing then exiting a contract. We’ve seen it in professional service firms and in janitorial service companies and everywhere in between. The reactions range from petulant attitudes (as if toward a lost love) to outright sabotage of the operation and the incoming replacement firm. It is reminiscent of the childish disabling of the “W” keys on word processing and communication equipment in the West Wing when President Bush 43 came in to office. That’s the sort of thing we remember, isn’t it? And, certainly, not in a good way.
View all episodes
By Tenacity, Inc.
5
11 ratings
We’re finishing our podcast in this chapter on Tenacity’s 10 Commandments of Client Retention by combining the last two:
#9: “The end of a contract doesn’t have to mean the end of a relationship”, and
#10: “How you close a contract is just as important as how you open one.”
It’s been stunning to us over the years, to bear witness to the truly bad behavior of some contractors upon losing then exiting a contract. We’ve seen it in professional service firms and in janitorial service companies and everywhere in between. The reactions range from petulant attitudes (as if toward a lost love) to outright sabotage of the operation and the incoming replacement firm. It is reminiscent of the childish disabling of the “W” keys on word processing and communication equipment in the West Wing when President Bush 43 came in to office. That’s the sort of thing we remember, isn’t it? And, certainly, not in a good way.