Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

The À la Carte Customer Experience with Michel Falcon


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Michel Falcon is an entrepreneur, best-selling author, creator of a successful hospitality company, and is currently building Brasa Peruvian Kitchen. His expertise is in restaurants, customer experience management, company culture, employee engagement, and career development (#SteerYourCareer).

On this episode, Michel and host Zack Oates discuss: 

  • What being a people-first restaurant means
  • How to surgically cut costs
  • How to pay your employees well
  • More

Thanks, Michel!

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