Join Frank Rogers and Bob Lenarcik in the latest ActivateCX™️ podcast episode, as they dive deep into RingCX and RingSense™️ technologies. Learn how you can optimize your CX purchase decisions, improve efficiency, and save costs. Don't miss these AI-based insights from RingCentral.

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To learn about RingSense™️ and the ActivateCX™️ Podcast, click here: https://bit.ly/41eOIw3

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In this Activate CX™️ Podcast episode, host Frank Rogers discusses the unifying strength of Ring CX and RingSense™️ with special guest Bob Lenarcik from RingCentral. They explain that RingCX is the contact center platform with features like ACD, Omnichannel, and integration into Salesforce or Dynamics. RingSense™️, on the other hand, is a quality management technology with conversational AI. They discuss the reasons for having two separate products and how they can be used in different scenarios. They also mention that RingSense™️ can extract information from conversations recorded in sales or customer service interactions. The conversation also delves into the potential of using RingSense™️ to track digital interactions in addition to voice conversations. They highlight the benefits of using RingSense™️ in both sales and customer service, such as improving team performance and reducing agent attrition. They emphasize the importance of investing in technology to improve individual performance, customer satisfaction, and overall revenue. The discussion concludes by emphasizing the cost-effectiveness and unified experience provided by RingCX and RingSense™️. Overall, the episode highlights the capabilities and advantages of using RingCX and RingSense™️ in contact centers and sales teams.