The Discovery Mindset: Ensuring ERP Fit
What does it take to ensure your Enterprise Resource Planning (ERP) system is the right fit for your business? It's about more than just software, it's a strategic choice about the partner and the path forward.
In this episode of the Acumatica Playbook, we dive deep into the crucial role of ERP fit and discovery with The Answer Company’s COO Darren Redies. He explains how the discovery process, which begins with the very first conversation and never truly ends, is essential for propelling companies forward.
A must-listen for prospective customers, this episode tackles why investing time in discovery is critical and what happens if you skip this vital step.
You'll hear candid insights on why the demo is not the defining event, but simply a translation of the discoveries gathered, showing the path forward once obstacles are identified. The nature of the questions an ERP partner asks reveals more about their true identity than a demo ever could.
🎯 What you’ll learn in this episode:
Why ERP fit is about knowing where a customer is coming from, where they want to go, and then mapping a solution stack that makes sense.
The difference between a requirements checklist that only captures what a company already does and one that helps solve pains and achieve gains—the true two-thirds of value.
How to prepare your "prompts" by focusing on where and how much pain you are feeling.
Why discovery is so challenging, often compared to "pulling teeth," and the value of even a good guess when quantifying hours spent on a process.
Why "go-live" is just the beginning, and real gains come later as discovery continues.
The value of a partner who challenges you, explores beyond the checklist, and helps uncover unexpected areas of value.
About The Answer Company
At The Answer Company, we believe ERP should never be one-size-fits-all. As Canada’s leading Acumatica partner, we bring deep business insight, technical expertise, and a commitment to long-term partnership that helps our clients automate smarter and accelerate growth.
If you're exploring ERP or want to know whether Acumatica is the right fit for your business, we’d love to start that conversation with you.
Visit theanswerco.com to connect.
