Performance reviews and compensation plans do not have to be awkward, outdated, or stressful. If your team keeps getting surprised by raises, feedback, or expectations, this episode shows how to turn performance reviews and compensation into a clear system that actually supports culture, retention, and growth. Amy Anderson MBA and senior consultant Robin Sigismondi break down what practices should be doing instead of treating reviews like a once-a-year compliance chore.

Your next great hire may not have the background you expect. Amy Anderson and senior consultant Mara Shorr explore unconventional staffing decisions that can bring fresh strengths to an aesthetic practice. You’ll learn what to look for beyond a traditional résumé and how to identify the skills that truly matter for each role.

Dermatology practices are rarely just one business model.Between medical dermatology, cosmetic services, injectables, lasers, and more, each area comes with its own workflows, resources, and operational needs. The key is building the right infrastructure to support them all without compromising the patient experience.

Change is hard. Especially when practices roll out new software, workflows, or team changes. In this episode, Amy Anderson and ACG Practice Partners leadership coach, Cheryl Toth, break down why some staff resist change more than others, and share four keys every leader needs: explain the why, show empathy, provide ongoing support, and reiterate what success looks like. Tune in for practical, real-world strategies to help your team embrace change instead of getting stuck in it.

Every team member plays a role in your practice’s revenue. Amy Anderson and Davina Isaacs discuss how each patient interaction builds trust, strengthens confidence, and influences the decision to move forward.