Olaseike Ibojo (@olaseike), customer success manager for the dispute team at Paystack, is on the pod with Kelvin (@Kelvinobazz).

Olaseike, in her role as customer success manager, manages relationships with banks and corporate clients. She provides support that enables customers to use Paystack’s technology efficiently and is primarily responsible for managing and resolving disputes. 

They talk about customer success management and the job of building and developing relationships, as well as being the middle person between customers and business. They also talk about customer success management as a retention strategy and coping with the varying needs of customers. 

Show notes: https://www.kelvinobazz.com/podcast

Adetola Adesanmi (@tolaadesanmi), CEO of Spleet, is on the pod with Kelvin (@Kelvinobazz).

Spleet is a proptech company that provides access to easier living in Africa with flexible subscription-based rental and lifestyle services. Spleet  are on a mission to build a future where everyone gets a fair chance at efficient and affordable living spaces

They talk about Spleet’s mission and how they build towards that unique mission within a broad Space, How property technology is being used to improve customer experience in Real Estate, How digital platforms help streamline property management, their North Star as a company, and more. 

Show notes: https://www.kelvinobazz.com/podcast

Laolu Onifade (@thislaolu), CEO of Ridehytch, is on the pod with Kelvin (@Kelvinobazz).

Ridehytch is a ridesharing solution that aims to provide a more affordable and convenient option for public commute. It’s an intermediate solution that sits between traditional public transportation models in Nigeria’s population centers that are inconvenient yet cheaper than costly ride-hailing services that have been synonymous with surge prices.

They talk about Ridehytch, how they started, characterization of people’s problems with current options, why this is the idea that serves the majority, their approach to launch, and getting strategic about expanding as they roll out their offerings come September 2021.

Show notes: https://www.kelvinobazz.com/podcast/episode-27-with-laolu-onifade

Oreoluwa Shonibare (@Amb_Ore), co-founder and CEO of WiiCreate, is on the pod with Kelvin (@Kelvinobazz).

Wiicreate is a merchandising and print-on-demand startup founded in 2017 by Oreoluwa Shonibare and Donald Onwochie. The company has worked with some of Nigeria’s leading startups like Piggyvest, Cowrywise, Eden, and others; Helping them express their unique essence with Merch.

They talk about the power of Twitter (Oreoluwa met his cofounder on Twitter),  The WiiCreate story - his experiences and lessons from the early days, strategies and mental models that have aided him in the bumpy road of business building, merchandising, and helping businesses and brands express their essence. 

Show notes: https://www.kelvinobazz.com/podcast

Kelvin (@Kelvinobazz) talks to Bumpa co-founder Kelvin Umechukwu (@tushgeek). Bumpa is a B2B  commerce solution that helps retail businesses in Africa sell online and offline. They help to extricate and simplify the complexities of small business management. Their solutions help small businesses better gather and manage data for growth and enable them to track and manage orders and inventory, transactions, customers, and debtors across channels. 

They talk about Africa’s commerce as a black box and why helping small businesses gather and make sense of the data they already have and will continue to provide will provide the tools for growth. They also talk about emerging and evolving trends that will aid the upward trajectory of commerce in Africa as people get more comfortable on the Internet.

Show notes: https://www.kelvinobazz.com/podcast

Kelvin (@Kelvinobazz) talks to Joshua Koya (@jfkoya), Co-founder and CEO of Pan-African Health tech company Nguvu Health. 

With Nguvu Health, Joshua and the team are looking to deploy solutions to help promote accessibility and affordability of mental health therapy across Africa. He describes it as helping mental health service providers reach the last mile, and solving the problems of How, When, and Where to get these mental health services. 

They talk about the changes that have aided the launch and delivery of this service digitally, how they started out at Nguvu Health and navigated building the company, as well as driving widespread adoption of mental health services across the continent. 

Show notes: https://www.kelvinobazz.com/podcast