Craig gatecrashed the Australian ITSMF / ITIL conference, LEADit in Melbourne and in the hallway chats to Korrine Jones (an Organisational Development Consultant and running late for a plane) and Ian Jones (an IT Service Management expert) about how People Development and Service Management are intersecting with Agile and each other:
LEADit is the biggest service management conference in Australia – focus on disruptive service management, Agile, Lean, DevOps, Continuous DeliveryChallenges with virtual teams – not everybody is suited to working this way, need to take time up front on shared values and getting to know each other (and this can be done virtually if need be)Measuring good teams – satisfaction surveys, team results, engagement levelsAgile Virtual ITSM Teams workshopOpportunity for convergence between Agile and people development areasIssue is how to translate Agile to Service Management – learn by continuous improvement and experimentationLeading ITSM from Scrum to Kanban talkOlanned work (continuous service improvement and BAU) and unplanned work (major incidents) and how to write story cards for service management teamsMoving from Scrum to Kanban moved the team from being reactive to proactive but they missed the cadence and planning and did not respect WIP limits, so went back to ScrumTracked number of points which represents delivered service improvementShowcases are a challenge outside of an IT management team – who should come?Problem Management Analysts use a Kanban wall to track incidents and impactsBuy in increasing in IT Service Management community, but slow uptakeITIL – when implemented well, it provides real benefits to the customerDevOps Days Brisbane – Why You’re Destroying DevOps – many correlations to what DevOps is experiencing now to what ITIL experienced 10 years agoITIL has nothing about culture, rather it is just focussed on process unlike Agile and Lean, it is also often pushed from above and has a compliance way of thinking due to certificationsNigel Dalton keynote – The Cloud: It’s Not About The MoneyNeed to continue to support and coach the ITSM community and collaboratehttps://theagilerevolution.com/wp-content/uploads/2015/05/theagilerevolution-89.mp3
TheAgileRevolution-89 (33 minutes)