What is it like to be constantly bombarded with stories of people falling for scams, being threatened by loan sharks, or running away from syndicates? It’s all in a day’s work for Datuk Seri Michael Chong who heads the MCA Public Service and Complaints Dept. We sit down with the 68-year old and ask him why he does the work he does and what advice he has for the public after having gone through so many of these cases.

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