The AI Compass

This final episode of AI Compass tackles one of the hardest questions in enterprise AI today: how do you know if it's working? KPMG's latest research shows that while enterprises are investing heavily in AI and moving quickly from pilots to broader deployment, many are struggling to measure the value it's creating.

What does it take to turn AI ambition into measurable evidence? From the economics of running AI at scale and the tokenomics behind every deployment, to the accountability, architecture and human conditions that separate activity from true business value.

Featuring special guests Benedikt Höck, KPMG; Ericson Chan, Zurich Insurance; and Natalie Han and Sachin Kaura from SAP.

Produced by Reuters Plus for KPMG

This episode draws on the latest insights from KPMG's Global AI Pulse survey, which finds 32% of organizations are now deploying and scaling AI agents, with a further 27% orchestrating multiple agents across their business.

What does it take to close the gap between ambition and enterprise-wide execution? From the build, buy and borrow decisions around agent acquisition, to the platform architecture that makes orchestration possible and the operating model and human conditions that hold it all together.

Featuring special guests Swami Chandrasekaran, Head of AI and Data Labs at KPMG US; Nenshad Bardoliwalla, Group Vice President, AI Platform at ServiceNow; and Jasmeet Narang, Chief Data, AI and Transformation Officer at Santander UK.

Produced by Reuters Plus for KPMG

This episode draws upon the latest insights from KPMG's quarterly Global AI Pulse survey, which finds organizations confident in their talent pipeline are already 4x more likely to report meaningful business value. It suggests the gap between those pulling ahead isn't just caused by the technology, but also the people.

What is it that leaders need to get right on the human side of AI — the governance, the culture, and the workforce conditions — that's enabling AI to become deeply embedded in operations?

Featuring special guests Sarah Bird, Chief Product Officer of Responsible AI at Microsoft; and Samantha Gloede, Global Head of Risk Services & Global Trusted AI Leader at KPMG.

Produced by Reuters Plus for KPMG