Artificial intelligence has moved from novelty to necessity almost overnight. Since generative AI tools entered the mainstream just a few years ago, organizations across every industry have felt pressure to “do something” with AI—often before they fully understand what that something should be. Research shows that while most companies are experimenting with AI, very few have a formal AI adoption strategy or training program in place, creating both opportunity and risk as implementation accelerates. The stakes are high: AI is being compared to the introduction of email or the personal computer in terms of long-term disruption, but with far more speed and complexity.

So what does responsible, practical AI adoption actually look like inside a real organization—especially one built on operations, data, and human relationships? And how do leaders separate meaningful use cases from noise, fear, and hype?

In this episode of Straight Outta Crumpton, host Greg Crumpton sits down with Elizabeth Barber, Senior Manager of Service at Strategic Services within Service Logic, to unpack how AI is really showing up in the workplace. Their conversation ranges from enterprise data strategy to the human side of leadership, exploring how AI can act as a powerful assistant—without replacing judgment, accountability, or authentic connection.

Top insights from the talk…

• AI as a disruptive but familiar force: Why AI adoption today mirrors the early days of email and computers—and why not engaging with it is no longer a viable option.

• From hype to strategy: How most organizations are “bushwhacking” their way through AI without a roadmap, and why thoughtful curation and a clear AI adoption strategy matter more than chasing every new tool.

• Keeping humans in the loop: Why critical thinking, ethics, and personal voice are more important than ever as AI becomes faster and more capable.

Elizabeth Barber is a mission-critical operations and communications leader with deep experience spanning AI, SaaS, and skilled-trades infrastructure, currently leading back-office technology, data flow, and operational controls for Strategic Services at Service Logic. A U.S. Navy veteran and early digital marketing practitioner, she has built and scaled teams, implemented enterprise systems, and driven business outcomes across HVAC, construction, and national service operations. Known for her “Jill-of-all-trades” background, Barber combines operational rigor, technology fluency, and relationship-driven leadership to sustain critical infrastructure at scale while mentoring teams through growth and change.