In this mind-expanding episode, dive deep into the pulsating heart of Google's groundbreaking venture, Google Public Sector. As the world reeled from the pandemic aftermath, the US Government raced against time, not for mere contact support, but for revolutionized, omnipresent, multilingual, and ADA-compliant communication. Enter AI. The transformative power of tech, while undeniable, clashes against the age-old complexities of governmental bureaucracy. Can AI carve its niche?Step into the shoes of Joel Pingel, an ascending luminary at Google, as he decodes the intricacies of merging tech giants with government visionaries. From an intriguing maiden call to Botcopy to reshaping contact centers for Uncle Sam, Joel’s journey promises an uncharted exploration. Ready for a rollercoaster of innovation, challenges, and untold stories? 🎢Disclaimer: Joel's insights are a tapestry of personal experiences, and might not echo Google's official stance.Tune in, but be warned: expect more questions than answers. The future beckons. Are you in? 🔮🎙️