Did you know that Botcopy started as a copywriting shop specifically for bots? That’s right—our foundation is rooted in the art of conversation, and we’re passionate about the craft behind every interaction. Fast forward a few years, and we've evolved into a comprehensive messaging suite that empowers other conversation designers to express their creativity.

I first met Wally through connections in the design space, and his charisma and passion for writing instantly convinced me to bring him on the show. We're fortunate to have him with us, and in this episode, we explore his experiences as the Head of Conversation Design Advocacy and Education at Google. Among his many achievements, Wally played a key role in giving Google Assistant its personality.

Tune in for insights into how a well-crafted, branded conversational experience can elevate your business.

In this mind-expanding episode, dive deep into the pulsating heart of Google's groundbreaking venture, Google Public Sector. As the world reeled from the pandemic aftermath, the US Government raced against time, not for mere contact support, but for revolutionized, omnipresent, multilingual, and ADA-compliant communication. Enter AI. The transformative power of tech, while undeniable, clashes against the age-old complexities of governmental bureaucracy. Can AI carve its niche?Step into the shoes of Joel Pingel, an ascending luminary at Google, as he decodes the intricacies of merging tech giants with government visionaries. From an intriguing maiden call to Botcopy to reshaping contact centers for Uncle Sam, Joel’s journey promises an uncharted exploration. Ready for a rollercoaster of innovation, challenges, and untold stories? 🎢Disclaimer: Joel's insights are a tapestry of personal experiences, and might not echo Google's official stance.Tune in, but be warned: expect more questions than answers. The future beckons. Are you in? 🔮🎙️