Today's guest is Doug Rezabek, Director of Strategic Initiatives and ServiceNow Practice at SOFtact Solutions. Founded in 2017, SOFtact Solutions solves problems through design, procurement, integration, execution and program management of subject matter experts, and the hardware/software necessary to implement solutions. They provide solutions for Government Agencies at the federal, state and local levels, as well as industry partners, non-profit organizations and commercial customers.

Doug has over 30 years of experience in developing, deploying and marketing IT products and solutions, as well as delivering management consulting services to Department of Defense and private sector organizations. He also has practical and extensive experience in marketing, technical/product marketing, sales, sales support, solution architecture, solution development, solution delivery, project management, training development and delivery, and organizational change management.

In this episode, Doug talks about:

The work they are doing at SOFtact Solutions,

How he has developed his skills with the company,

How they are utilizing ServiceNow in the defense sector,

Dealing with change resistance and other challenges to overcome,

The consumer experience and managing expectations,

A case study of the impact they bring to customers,

Advice to people starting a career in ServiceNow

Today's guest is Franck Rapaport, Director of Precision Medicine, Computational Biology and Data Science at Sanofi. Sanofi are an innovative global healthcare company, driven by one purpose: to chase the miracles of science to improve people’s lives. Their teams across the world strive to transform the practice of medicine, turning the impossible into the possible for patients. They provide potentially life-changing treatments and the protection of life-saving vaccines to millions of people, and affordable access to their medicines in some of the world’s poorest countries.

Franck joined Sanofi in May 2021 and became the lead of the Precision Medicine and Computational Biology Data Science lab in July 202. His team applies machine learning to advance precision medicine and finds new treatment options for immunological, inflammatory, and neurological diseases. Previously, Franck's interest in computational biology led him to Institut Curie and Memorial Sloan-Kettering Cancer Center where he designed and implemented new computational methods for the analysis of expression and copy number data.

In the episode, Franck will talk about:

Their mission and work in the pharma sector,

How they are applying Computational Biology and Data Science in precision medicine,

Recent success of the team and potential impact in medicine,

Team structure and day-to-day life of the team,

Upcoming projects and what the future holds for Sanofi,

Career opportunities and why they’re a great place to work

Today's guest is Nafiz Hamid, Head of Data Science for Molecular Pathways at Nobias Therapeutics in Mountain View, CA. Founded in 2020, Nobias is building a drug discovery and development platform that integrates powerful new techniques from AI and Machine Learning with unique genetic and tissue databases to identify treatments for rare pediatric diseases. Their platform, the Nobias Workbench, automates and simulates large swaths of the pre-clinical and discovery phase, enabling rapid iteration and testing of new ideas.

In the episode, Nafiz will talk about:

His role & their interesting work in pediatric care,

An insight into the day-to-day life of the Data & ML team,

How the team is structured for success,

What makes them unique as an AI-focused therapeutics company,

What the future looks like for Nobias Therapeutics,

What makes Nobias Therapeutics a great place to work

Today's guest is Sascha Wildgrube, Technical Consultant at ServiceNow in Frankfurt, Germany. Founded in 2004, ServiceNow bring organizations of every size, in every industry, smarter, faster and better ways to work. By digitizing and automating siloed processes, ServiceNow dramatically improves experiences for those who work for you and those who work with you. They offer a platform for a fast‑changing world, built to optimize processes, make work more intuitive and create new value.

In the episode, Sascha talks about:

His current role and responsibilities with ServiceNow,

An insight into what he will be speaking about at Knowledge 23,

Quick wins that people can gain by embracing Digital Transformation,

Outcomes that companies can generate implementing ServiceNow,

What he’s most looking forward to at Knowledge 23

In today's show, we're delighted to welcome back Andy Ho, VP of Learning Experience and Innovation at ServiceNow. Based in San Diego, California, Andy is a senior executive of a Training and Certification team with 25 years of training experience in the enterprise software industry. He has directed, developed and delivered classes in a variety of formats including instructor-led, virtual, and cloud-based platforms.

Andy is currently leading a team focused on learning experiences and innovation, including exploring ways to reimagine how people learn by implementing new technologies into the classroom including AI, ML, AR, and even VR and the metaverse. His role includes forging partnerships with Fortune 100 companies and top professional social media sites to provide training pathways that will lead to job opportunities and he also accelerates learning journeys for workforce development initiatives.

In this episode, Andy talks about:

What makes ServiceNow RiseUp so special,

The goals and ambitions of RiseUp,

How they are making content accessible for learners,

Using VR for the learning experience,

What he’s looking forward to at Knowledge 2023,

Why you should attend Knowledge 2023

Today's guest is Dan Grady, Director, Outbound Product Management for In-Platform Process Mining at ServiceNow. Founded in 2004, ServiceNow makes the world work better for everyone. The company's cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Dan has been working with ServiceNow for over seven years and is a Business Development Professional with over 25 years of experience primarily in the AI, Machine Learning and Analytics space.

In the episode, Dan talks about:

His role and responsibilities within Process Optimization,

Examples of how they help customers with Process Optimization,

How he will be involved at Knowledge 23 and

What he’s most looking forward to at Knowledge 23

Today's guest is Angeli Möller, Head of DIGI (Data & Integrations Generating Insights) at Roche. Founded in 1896, Roche has grown into one of the world’s largest biotech companies, as well as a leading provider of in-vitro diagnostics and a global supplier of transformative innovative solutions across major disease areas. Their commitment to their people, partners, stakeholders and, most importantly, their patients remains as strong as it was on the first day of their journey.

Since the founding of the company, Roche have been developing innovative solutions for a wide range of chronic and life threatening health conditions that continue to revolutionize healthcare. The team continue to be committed to developing medicines and diagnostics that improve people’s lives, delivering rapid, broad and sustainable patient access to their solutions and ultimately transforming healthcare to benefit society and people.

In the episode, Angeli will talk about:

The mission & her role as Head of DIGI at Roche,

The impact they bring to users of Roche’s products,

How they improve the customer experience using data & analytics,

Upcoming projects that excite her,

Why Roche is a great place to work,

Her top advice for moving from academia into industry

Today's guest is Yilun Chen, Co-Founder and Chief Technology Officer at Finni Health. Founded in 2022, Finni provides world-class behavioral health care for your child, right at home! They employ the top ABA therapists and get care started faster than typical providers. They know how difficult coordinating schedules can be so that’s why their therapists provide care where your child feels most comfortable.

Finni Health's services range from autism care, developmental counselling, pediatric diagnosis, parent training and play therapy. The Finni team will call your insurance and negotiate the best rates for your family, they will make it convenient by working around your location, and they also provide full parent training and resources to all their families. The company's mission is to fundamentally change the way autism care is delivered.

In the episode, Yilun will talk about:

The interesting work they do with Finni Health,

A typical customer journey working with clinicians and therapists,

How they are using automation and Machine Learning,

Day-to-day life of the data team,

Milestones and goals the team are working towards, and

What the future looks like for Finni Health

Today's guest is Chuck Tomasi, Senior Developer Advocate at ServiceNow. Based in Phoenix, Arizona, Chuck has over 40 years of experience in the IT industry which has given him the skills to leverage industry best practices, create lean processes, and provide his customers with the best service and solutions possible. His experience includes global team management, program rollout and leading small to medium (<1MM) scale projects.

Chuck's current role with ServiceNow is to be a spokesperson, mediator and translator between the company, and both its technical staff and outside developers. His goal is to get developers excited about the Now Platform by pointing out the benefits for developers on an eye-to-eye level. Chuck also has 18 years of experience in content creation, including several published books which have enabled him to create professional content in a variety of media to maximize technology/process adoption and effectiveness.

In the episode, Chuck talks about:

His role and responsibilities with ServiceNow,

How he got into the world of ServiceNow,

ServiceNow MVPs, Rising Stars and their contribution to the industry,

Why he’s excited for Knowledge 2023,

What to expect from ServiceNow RiseUp, and

Advice to his younger self

Today's guest is Shahmeer Mirza, Director of R&D and IT Strategy at 7-Eleven in Irving, Texas. Founded in 1927 as the world’s first convenience store, 7‑Eleven now operates, franchises and licenses more than 13,000 stores in the U.S. and Canada. Their top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7‑Eleven aims to be a one-stop shop for consumers, a place people can always rely on to deliver what they want, when, where and how they want it.

Shahmeer joined 7-Eleven as their Director of R&D in December 2020 where he focuses on digital innovations that transform the future of convenience. He has a history of delivering customer-facing applied machine learning and computer vision solutions, and is experienced in growing large teams with deep subject matter expertise across a variety of engineering domains. Shahmeer is also a public speaker and inventor with a strong passion for shaping strategic roadmaps and delivering innovative products.

In the episode, Shahmeer will talk about:

An insight into the broader data organization at 7Eleven,

Day-to-day life of the R&D team,

How the team is structured for success,

Upcoming projects in ML and Computer Vision,

Why 7-Eleven is a great place to work, &

Career opportunities within the team