Have you ever received a lame apology; one that actually started the argument all over again? We all have. The real question is have you ever delivered a lame apology. Well, watch this video to learn exactly how to apologize... authentically. 

There are five steps to an authentic apology. Each of the five has its individual, strong, and unique purpose. 

1. Say what you did.
2. Say the real reason why you did it.
3. Empathize with the victim.
4. Describe what you should have done.
5. Apologize and ask forgiveness.

That's it. Now.. to whom do you need to apologize? Go get'em!