They talk about how to win arguments without leaving scorched earth, why listening is a secret weapon, and how changing your goal from “winning” to “agreeing” can transform tense situations. Jay shares practical ways to read a room, adjust your tone, and frame ideas so they land. He also explains the role of humor in disarming conflict and why storytelling often beats raw facts.

From boardrooms to family dinners, Jay’s advice is filled with examples you can put to work immediately—making this a masterclass in persuasion you won’t want to miss.

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