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Have you ever been yelled by a citizen while conducting an investigation or helping a customer at the animal shelter? Did you say something that made the situation worse? Have you ever needed to call for a police officer or a supervisor to help you with a verbally combative person? This lecture was designed from techniques like verbal judo, crisis intervention and mediation. We will look at how your body language, tone and the words you use dictate the flow of your interaction and how to make an argumentative person become polite and respectful. This session is live and interactive and will provide 2.5 hours of certified training (On Scene Certification). This course/webinar/series/conference aligns with the requirements of Continuing Educational Units by the National Animal Care & Control Association (NACA). National certificate holders can submit for credit consistent with the NACA CEU policy located here: https://nacatraining.org/continuing-education-recertification/ This session hosted by Daniel Ettinger *The link for training will be emailed 48 hours prior to the start of the session. --- Send in a voice message: https://podcasters.spotify.com/pod/show/animalcontrolreport/message Support this podcast: https://podcasters.spotify.com/pod/show/animalcontrolreport/support

Check out episode 181 where Ashlee and Daniel discuss the 4th of July and what impact that has on animal control officers and animal shelters. Check out our website, ⁠www.keepithumane.com⁠ and use ACREPORT for 10% off your order. If you have something you'd like us to discuss you can contact Daniel at 412-736-6263, Ashlee 715-297-6873 or email us at [email protected]. #animalcontrol #animalcontrolofficer #dogcatcher #rescue #steetdogs #animalcops #humaneagent

--- Send in a voice message: https://podcasters.spotify.com/pod/show/animalcontrolreport/message Support this podcast: https://podcasters.spotify.com/pod/show/animalcontrolreport/support

Check out episode 180 with Ernest Freeberg the author of a Traitor to his Species: Henry Bergh and the Birth of the Animal Rights Movement. Check out his books here. Check out our website, ⁠www.keepithumane.com⁠ and use ACREPORT for 10% off your order. If you have something you'd like us to discuss you can contact Daniel at 412-736-6263, Ashlee 715-297-6873 or email us at [email protected]. #animalcontrol #animalcontrolofficer #dogcatcher #rescue #steetdogs #animalcops #humaneagent
--- Send in a voice message: https://podcasters.spotify.com/pod/show/animalcontrolreport/message Support this podcast: https://podcasters.spotify.com/pod/show/animalcontrolreport/support

Check out episode 179 with Bjarna O'Brien who is an Animal Control Officer in New Hampshire! Check out our website, ⁠www.keepithumane.com⁠ and use ACREPORT for 10% off your order. If you have something you'd like us to discuss you can contact Daniel at 412-736-6263, Ashlee 715-297-6873 or email us at [email protected]. #animalcontrol #animalcontrolofficer #dogcatcher #rescue #steetdogs #animalcops #humaneagent

--- Send in a voice message: https://podcasters.spotify.com/pod/show/animalcontrolreport/message Support this podcast: https://podcasters.spotify.com/pod/show/animalcontrolreport/support

Check out episode 178 with Stacy LeBaron of the Community Cats Podcast. Visit our website, ⁠www.keepithumane.com⁠ and use ACREPORT for 10% off your order. If you have something you'd like us to discuss you can contact Daniel at 412-736-6263, Ashlee 715-297-6873 or email us at [email protected]. #animalcontrol #animalcontrolofficer #dogcatcher #rescue #steetdogs #animalcops #humaneagent
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Episode segmentsEdit adsEdit audio --- Send in a voice message: https://podcasters.spotify.com/pod/show/animalcontrolreport/message Support this podcast: https://podcasters.spotify.com/pod/show/animalcontrolreport/support

Check out episode 177 with Humane Agent Brad Adams! Check out our website, ⁠www.keepithumane.com⁠ and use ACREPORT for 10% off your order. If you have something you'd like us to discuss you can contact Daniel at 412-736-6263, Ashlee 715-297-6873 or email us at [email protected]. #animalcontrol #animalcontrolofficer #dogcatcher #rescue #steetdogs #animalcops #humaneagent
--- Send in a voice message: https://podcasters.spotify.com/pod/show/animalcontrolreport/message Support this podcast: https://podcasters.spotify.com/pod/show/animalcontrolreport/support

Check out episode 176 with Debbie Michielson from American Samoa. She talks about the island, street dogs and her time on Animal Cops Houston! Check out our website, ⁠www.keepithumane.com⁠ and use ACREPORT for 10% off your order. If you have something you'd like us to discuss you can contact Daniel at 412-736-6263, Ashlee 715-297-6873 or email us at [email protected]. #animalcontrol #animalcontrolofficer #dogcatcher #rescue #steetdogs #animalcops --- Send in a voice message: https://podcasters.spotify.com/pod/show/animalcontrolreport/message Support this podcast: https://podcasters.spotify.com/pod/show/animalcontrolreport/support

Check out episode 175 with the Humane Educators of Texas. For more information about them please click here. Check out our website, www.keepithumane.com and use ACREPORT for 10% off your order. If you have something you'd like us to discuss you can contact Daniel at 412-736-6263, Ashlee 715-297-6873 or email us at [email protected]. #animalcontrol #animalcontrolofficer #dogcatcher #rescue --- Send in a voice message: https://podcasters.spotify.com/pod/show/animalcontrolreport/message Support this podcast: https://podcasters.spotify.com/pod/show/animalcontrolreport/support

Check out episode 174 with Canadian Officer Greg Patrick. If you have something you'd like us to discuss you can contact Daniel at 412-736-6263, Ashlee 715-297-6873 or email us at [email protected]. Please check out our website, www.humanemain.com for more info. #animalcontrol #animalcontrolofficer Edited by Derek Bottorff --- Send in a voice message: https://podcasters.spotify.com/pod/show/animalcontrolreport/message Support this podcast: https://podcasters.spotify.com/pod/show/animalcontrolreport/support

Check out episode 173 with the Animal Welfare Junction podcast. If you have something you'd like us to discuss you can contact Daniel at 412-736-6263, Ashlee 715-297-6873 or email us at [email protected]. Please check out our website, www.humanemain.com for more info. #animalcontrol #animalcontrolofficer Edited by Derek Bottorff --- Send in a voice message: https://podcasters.spotify.com/pod/show/animalcontrolreport/message Support this podcast: https://podcasters.spotify.com/pod/show/animalcontrolreport/support