One of the worse customer service tactics you can take is to blame your stupidity on 'Corporate Policy." Dustin tells a true story of an airline and what you should learn from it.

Appraisers need help. One solution to delegation may be a Virtual Assistant from outside the US. But, how do you find and hire them? Dustin talks about it today.

On a recent trip to Glacier National Park, Dustin's kids took a plunge and taught the rest of us a lesson in the process.

Most of the clients who come to Dustin for coaching help do so because they are ready to grow. Work less hours, or move to a new level of success. Most have an idea of the steps it will take, but, where does one start?

Dustin uses an RV battery analogy to remind us of the importance of constant renewal and rejuvenation time.

There is a cheap carwash near Dustin's office that might hold a few secrets to better marketing for appraisers.

Are you an optimist or a pessimist? We all have our ups and downs, but Dustin gives a way to look at your business and life in a better way.

Today, Dustin speaks with Jason Fischman who specializes in very high-end homes in the Southern California area. Jason shares some crazy things he has seen in the houses he appraises, but more importantly, speaks of why and how appraisers should bring something unique to their markets.

Dustin recently received a refund request. Sometimes refunds are par for the course, and sometimes a little education is necessary.

Do you wonder what it is that Dustin does with his client's on a coaching session? Today, Dustin gives you a sneak peak into that world.