When you actually give a damn about what someone is saying, you are doing "Active Listening."

Peter shares some tactics you can use.

Frank shares how you can make Active Listening easy or difficult, and how it begins with "Open heart, open mind."

Rick goes further to reveal the FOUR levels of listening : inactive, selective, active, and observational listening and the mechanics of why you can't hear what a person is saying if you are thinking of your response.

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