Client retention is both an art and a science. It’s about keeping clients happy and delivering, but there’s another piece that isn’t quite as tangible. On this episode of One Step Beyond, we get to the heart of Client Retention with Michael Mendillo, President at FirstService Residential East and Robert Francis, President & CEO Planned…

Client retention is both an art and a science. It’s about keeping clients happy and delivering, but there’s another piece that isn’t quite as tangible. On this episode of One Step Beyond, we get to the heart of Client Retention with Michael Mendillo, President at FirstService Residential East and Robert Francis, President &amp; CEO Planned…

The Art of Client Retention.  Ep. 5

One Step Beyond is a podcast about transformation through leadership. On our show, we have conversations with people who are creating change in business, in their community, and in their lives by choosing to lead. This is about daring to overcome barriers, push past limitations and reshape our present and our future.

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The Art of Client Retention. Ep. 5

The Art of Client Retention. Ep. 5

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