The Art of CX

The Art of CX

By SAP CX Customer MarketingSociety & CultureBusinessTechnologyPhilosophyMarketing
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The Art of CX episodes

  • Summer Holidays
    We're concluding our COVID-19 series and are taking a short summer break. But we'll be back soon with more inspiring stories to fill our canvas. Happy holidays!
    6 min
  • Human Technology
    The human-centric approach to digital transformation... It's a philosophical episode featuring Gia Thi Nguyen from Siemens. What role does technology really play for customer experience?
    33 min
  • Agile Leadership
    Agile leadership techniques have a direct impact on improving customer experience. Bo von der Heyden, Expert for High Performance Teams, explains how and why.
    24 min
  • Curious Minds
    What role does curiosity play in customer experience? Katrin Menne, Head of Branding at Merck, gives us fascinating insights and the opportunity to see the world through a scientist's eyes.
    24 min
  • Selling the Painkiller
    How is the pandemic changing the selling process? Well, sales organizations are now looking to pivot their approach and sell from a place of service. Samantha Kris, Success Coach & Change Expert is helping them to sell the painkiller rather than vitamins.
    34 min
  • Customer Obsession
    Some unexpected tree house talk as Geoff Fogg, Head of Architecture at Yell, speaks about the company's transformation during and before the pandemic.
    28 min
  • Mindful Puzzling
    Puzzles are a great to keep your mind healthy during lockdown. Thomas Bleyer, Head of Corporate Development at Ravensburger Group, talks about the importance of Mindfulness and Ravensburger's situation during the COVID-19 crisis.
    32 min
  • Preparing the Canvas
    We're not actually painting... but we are going to share some of our motifs. Listen in! It'll take you less than 3 minutes!
    3 min

About The Art of CX

From the publisher's feed

*Now part of THE FUTURE OF CUSTOMER ENGAGEMENT Podcast* Join us monthly as we go inside some of the world's leading organizations and minds to engage in intimate, unplugged discussions that will help us paint a picture of what it takes to truly succeed at the art of customer experience. Sometimes we get technical, other times philosophical - but one thing we always do is keep it real and keep true.