Flip Flops & People Ops (w/ Christie Hoffman)

The Art of Fierce Conversations in HR and People Ops


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Christie WIlliams and I read a book together! Fierce Conversations by Susan Scott is a must-read if you want to drive productivity, and engagement and level up the way everyone communicates at your company.

A fierce conversation is about provoking learning, sitting next to someone side by side, and jointly interrogating reality. The goal is to expand the conversation rather than narrow it questions are much more effective than answers in provoking learning.

We detail what a fierce conversation is and use some examples of how to apply it in the corporate setting.

Topics discussed:

  • The 7 Key Pricnciples of a fierce conversation
  • Using fierce conversations in HR 
  • Having a fierce conversation (roleplay)
  • The power of silence

Resources mentioned:

  • Fierce Conversations - Book 
  • Christie Williams' Linkedin
  • Watch this podcast on YouTube

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Flip Flops & People Ops (w/ Christie Hoffman)By Christie Hoffman